Taco Bell — Restaurant in Town of Van Buren

I cannot stress this enough; I DONT WRITE REVIEWS. If I’m happy, I’ll leave 5 stars. No comments. If the experience was bad, I brush it off generally. But this issue was too much. I cannot stand people who take zero accountability and have zero empathy that work in any sort of hospitality. Idc if this is fast food or not.

I ordered off DoorDash around 1220 AM. They close at 1, so I knew there was that chance a dasher didn’t get assigned on time and it would cancel my order. No big deal, I set that expectation myself. That’s on me. But that wasn’t the issue. The dasher literally got there at 12:59, maybe 1am. He calls me. “Hey they said they’re closed”. Ok, fair…but YOURE there. Why can’t they give you the food? This driver played middle man as I heard whoever was working spew excuse after excuse. First it was “we don’t have any orders”. Then it was “someone else must have picked it up”. So I’m supposed to buy the excuse that someone went to the drive thru with my exact name saying they were picking up a DoorDash order? No, you just have terrible customer service and threw the food out. There’s zero shot you’re leaving right at 1, any restaurant or food industry I worked in, we kept those orders even after close until we were ready to take out trash and leave. Excuses man. Terrible experience. If she just said “I’m so sorry, we threw it out because we didn’t think anyone was coming” I’d be upset but it is what it is. Instead she made excuses, and they clearly threw it out before 1am WHICH IS THE OFFICIAL CLOSING TIME and threw excuses and attitude at me. And IF they didn’t throw it out, and just gave it away or didn’t make it at all, that’s a whole other...

My wife and I decided to stop by this Taco Bell, what a mistake!!! We ordered a couple Deluxe boxes and they never seem to have the nacho fries in stock ever. All I can say was the food was absolutely terrible. We pretty much threw everything away because the chicken tasted old that was in the chalupa. The beans and the burrito were cold and with a fishy smell. I've been to other Taco Bells in the Syracuse area and this one seems to be the one that never seems to get your order right or the food is just old and tasteless as if they're trying to save money or something. I don't blame the employees all of them there because it seems like they're just not well trained. The food here is not fresh and I do not recommend this place at all unless you want to have an upset stomach or spend the night in the emergency room!!!

Update: The manager gave us both free meals to try and told us to give them a second chance in which we did I ordered the chalupa meal and my wife ordered the Doritos Locos tacos meal. The chalupas were hard as a rock, the doritos locos tacos were soggy with hardly any toppings. We waited in line thru the drive thru for quite a long time!!! Also I guess that this location doesn't carry nachos fries. Suffice to say we won't be...

Food was made correctly as per changes made to me being vegetarian. Service was quick and employee pleasant. The only mistake which was no big deal was pop had light ice, not no ice. The price for fast food is getting to high but that is a corporate thing. Edit. I misspoke 2 weeks ago once I got to the crunch wrap it had no rice in it. I called the restaurant and explained and he apologized and issued me a credit as I did not have time to go back for new. I felt this fair and let's face it sometimes mistakes are made. Today I went back to use credit. Very friendly again but I get the crunch wrap home to put Naco cheese and taco sauce in it I didn't get the Taco sauce I asked for which in itself is not a big deal but I can't find rice. So I call back and I explain and ask what the deal is there about rice? FYI is a$0.75 cent upcharge as a substitute. I finally find the rice after scraping to the bottom outer layer of wrap and there is about a quarter teaspoon at best. Not acceptable considering the uncharged to cover food cost. Again apologized but told them I simply won't go back there again. Taco bell you...