Arby's — Restaurant in Town of Vestal

While the outside looks like they are totally shutdown, the drive thru is still up & running as usual. As with a lot of fast food locations they are running a limited menu. One main stapel they removed was the chicken cordon bleu 😢 ! The amount of food compared to what you spend is considerably more than any of the drive throughs in the area. Our food was decent but for the extra price point we (family of 5) could have gone and sat down for dinner out. They need to update their order box, as it's very difficult to understand the person on the other side. They come through muffled and garbled over their head sets, so you end up having to repeat yourself multiple times. Overall decent food, higher price points, they are trying hard to keep the flow moving (which in turn means your food has been sitting under the warmer) but the staff is pleasant and truly tries to keep all orders correct the first...

My buddy wanted to stop in give it try he’s not from the area, after placing order which went smoothly my friend asked for some sauce and a guy brought him two handfuls, he took a few and took a step back. I waited on my two half pound cheddar and roast beef sandwiches, and gyro… There was a women obviously upset, she was shouting, and the customers next to me made note of it. Her display caused me to get a headache. We watched management trying to get a word in as she was in the office doorway and when the couple behind me got rung up, the cashier asked for my order, I had already ordered , he checked screen, bagged my food and I drove home only to find my order was incorrect, I could’ve ate a half pound of roast beef without the cheddar but it’s not really any good without the cheddar cheese.rather than spend an hour driving back to your store I threw em away and enjoyed the...

We stopped in on a Monday afternoon , the drive through line wrapped around the building so we went inside, the staff were all fighting with one another. One of the staff in the back kept threatening to quit. Multiple staff were swearing. They couldn’t keep track of orders. We waited over 20 minutes for an order and had to give staff our receipt so they could fulfill the order. I even asked if there was a manager in the building with employees behaving the way they were. Supposedly there was someone there but he never came out. Have never experienced such a scene or poor customer service even in a fast...