Dunkin' — Restaurant in Town of Wallkill

I came to this Dunkin' Donuts and a lot of things happened here. First, I thought my cup was sticky, so I asked the person there if I could get a new cup. He was very immature and unprofessional, saying that's just how the cup is, and even made all his coworkers feel the cup to see if it was sticky. I mean, am I the one drinking the cup or are all of us taking turns to take a sip? He kept telling me to stay out of it because he was speaking to his "coworker," which doesn't even seem like a term he'd know how to use properly. Then he told me I could go to a different Dunkin' and get a new coffee there. Well, guess what? Now I and the other people with me will go to a different Dunkin', and his paycheck will suffer for it 😌.

Additionally, as I was talking to my friend about it, he told me to step out because his coworker was trying to get the order and couldn't. Like, excuse me, you can't kick me out just because you don't like the subject of what I'm saying. He also gave my uncle a hard time because all my uncle said was to make the coffee hot, and he said that's just how it is, clearly not wanting to do his job.

I hope the manager reads this review and realizes how important it is to teach your workers professionalism. Many people in my position would have stayed silent, so I'm sure this has happened to many others. I will never come to this Dunkin' again, especially since he told me I should go to...

The food is okay, but ordering drinks has consistently been a hassle. I haven’t ordered inside the store yet, so maybe the experience is different there—but the drive-thru, especially during the morning shift, needs serious improvement.

Even when I order something simple with specific add-ons, the drinks almost never come out right. It feels like the staff might need more training, or maybe it’s an issue with how Dunkin' corporate structures the training process.

For example, when I order almond milk, I expect only almond milk—not dairy milk on top of it. And if you're using powdered ingredients like matcha, it absolutely needs to be whisked properly. Both of my drinks had undissolved powder—my first sip was literally just a mouthful of matcha powder. That’s not acceptable.

I’ve worked in places like this before, so I understand the pressure. This isn’t meant to blame any one employee, but rather point out that the training, management, or corporate procedures clearly need to improve. Customers deserve consistency and accuracy, especially with customizations.

That’s all—just some honest feedback in hopes of a better...

Walked in cause I wanted to see the menu without holding anyone up. I was helped by a Young Lady who was patient and courteous. She went above and beyond to say the least,,, so I put my order in and she put my order together quickly and I didn't feel rushed at all. She used all the tools needed to be sanitary and abide by covid rules and restrictions even though the mask mandate has been lifted. The store was clean, hand sanitizer all over the place for customers and employees, it was quite busy and all the workers knew there role and did it with due diligence. I was very much impressed, I will be visiting this DUNKIN DONUTS location again,,, Thank You Everyone from Management on down to Associate you all made my visit a pleasant one.

Donuts were fresh, and fully stocked, the establishment was clean and sanitary, employees were courteous and helpful.. I have no complaints at all,, I highly recommend this location for all you Dunkin Donut needs and wants,,, nice job by all...