Village Bakery & Cafe, Webster NY — Restaurant in Town of Webster

To me it was a very expensive place for what you get. Very noisy atmosphere on a Saturday morning. I wish they would put some sound absorption material on the ceiling to muffle it a little. I have a little bit of a hearing problem and so when I was trying to order I couldn't hear the cashier. I asked her twice to repeat what she said. When she replied to me I kept saying I'm sorry I can't hear you. The third time I said ma'am you really need to speak up cuz I can't hear you. She got super annoyed and basically almost started yelling so that I could hear. Kind of rude service. I ordered a egg and cheese breakfast sandwich and a cafe caramel hot coffee. They were very busy so it took a little while which I understood was accepting of. The young girl that was making the coffee was somewhat overwhelmed because of the massive amount of orders. She did a very good job Even though she was stressed and she was very pleasant to interact with. One of the few places I have been where when you get a caramel coffee she actually took the time to stir it so all the caramel syrup wasn't just sitting on the bottom of the cup. I think they're a couple times for doing the extra effort. So when I got to the point of eating my sandwich I noticed that there was a piece of bacon on top. I thought it was just like a piece from the grill they got caught in the eggs. But I was thinking to myself, what if I was Muslim or some other type of thing where I shouldn't be eating pork? Or even allergic to pork? Then when I bit into it the whole bottom of it was bacon. Now I like bacon but for someone else that could have been a serious problem. So the egg and cheese sandwich was one price and any additional things like bacon, cost you more. which is expected. The roll that the sandwich was on was very good, seemed to be homemade. The coffee was very tasty not like chain coffee stores. I believe they were slightly cheaper than let's say Starbucks for the same type of coffee. I would go back again but definitely not on a Saturday morning. Hopefully whatever cashier they have on would be a little bit more friendly and understanding. Parking was not that great. Handicap parking spaces were marked very poorly because of the worn paint and no signage. Handicap accessible ramp. Doors were extremely heavy so I would think anybody that was handicapped or in a wheelchair would have difficulty opening them. Interior decoration and seating was very nice. Very spacious inside and they had seating outside for the nice weather to enjoy your purchases. They had more options than just coffee and sandwiches. I felt uncomfortable taking photos because it was so busy and thought it was a imposition on the customers privacy but it really needs to be photographed so that people can appreciate the...

I had been interested in trying Village Bakery & Cafe for some time and finally had the opportunity to go today with my husband. While the food was good, I am not sure it is a place we would frequent, just based on our preferences. First of all, We didn't realize that it was more of an order-at-the-counter (cafeteria style) place as opposed to an order-from-your-table (sit down restaurant) kind of situation. That was not necessarily a drawback, just unexpected. Once you order, you then wait for your name to be called for your drinks and then for your food. For us, this was a bit of an issue as we both have hearing loss which makes it difficult to differentiate between similar sounding names (Dan? Pam? Jan? Sam?) even under optimal circumstances. Having the additional sounds of surrounding conversations and normal cafe bustle made this a bit problematic for the two of us. The inside seating mainly consists of stools at a counter, large family size tables (6-8 chairs) and then a few smaller tables. There are also outside tables, as well. We decided to sit inside and the only non counter-style seating available was at a large table with 7 chairs. Another group had just vacated the table when we sat down, so, as the table was a bit sticky and dirty, we just wiped down the areas in front of us, ourselves. As this was our first experience at Village Bakery & Cafe, I am not sure if patrons are expected to clean up the tables themselves or not (patrons are expected to remove dishes to a bussing area when finished), but we did not notice anyone wiping down any tables while we were there. I had the French toast breakfast with a coffee smoothie (I really liked that the smoothie was not overly sweet!) And my husband had a full breakfast with an Arnold Palmer (half iced tea, half lemonade) I took a bite of his potatoes and thought they were delicious, although a bit on the salty side, but my husband was not impressed with his drink. It was also not overly sweet...but the problem was that it didn't taste like...anything. Neither of us could taste any Lemon, whatsoever...just tea. I don't know about my husband, but I plan to give them another try, perhaps for a bakery take-out item. When I do, I will let y'all know...

I have never met someone so rude and unpleasant. One of the employees who rang us up 2 weeks ago was giving me an attitude and being nasty when I asked her if they can toast the bread that already comes with the tomato soup. Her co-worker overhead the exchange and came up to our table afterwards and apologized to us.

Every time I go there now, someone different is behind the register and half the time they say yea we can toast the bread for you and the other half of the time they say sorry we can’t do that, we will have to ring it up as an extra charge if you want it. Really? You are going to charge me extra for something that I already paid for with my meal? Just throw the bread in the toaster for 30 seconds….

Today, we went back in for lunch and that same rude lady (who obviously remembered us) was walking to our table to give us our bread and on the way over she was casually tossing the bread around while she was walking and rudely plopped it down in the table and said “here ya go”. Now, we were worried this lady was going to spit in our food or something before she walked it out to us. Coincidentally, there was a piece of hair in my sandwich – it probably wasn’t from her and was an accident, but that thought was in our heads. We stood up and walked out and left all of our food uneaten on the table.

Blows my mind that a lady so rude would want to work in customer service. We literally been coming here to eat lunch at least 2-3 times a month for over a year now and always buy their bread. But we are never...