Wendy's — Restaurant in Town of West Seneca

On Sunday March 2nd around 3:55-4 PM I went thru the drive thru and ordered a biggie bag with a frosty as a drink. Upon receiving my food the fries weren't hot and I didn't have a straw for my frosty. "No problem!" I got back in line to ask for a straw and some hot fresh fries. The women at the drive thru window asked what size fries did I have, I advised "I think a small" since they were little. She then said "ITS A JUNIOR", I said "okay, I don't know what size comes with the Biggie meal." She said "it would be a minute or so for the fresh fries", I said no problem and proceeded to drive forward. I waited at the window for her to either acknowledge or provide that extra customer service that you typically get but she opened the window after some time, and gave me the bag, I was trying to ask her a question when she cut me off and said "your straw is in the bag." Then closed the drive thru window. I couldn't even get my question out but further more the rudeness was unnecessary.

We all have a choice in how we want to show up and that exchange was unpleasant and says a lot about this employee and perhaps the lack of training she has. I pulled over to write this because we need to start holding our staff accountable and acknowledge when it's not okay to disrespect a customer, unprovoked and unwarranted. There was a simple solution here and I was completely kind in my exchange and tone. So ma'am whoever you are, just know that not every customer is as patient as I am and next time choose empathy and understanding in all...

Update: Gave it another try a year later. Same crap. Place a mobile order for pickup now. App even says “we will begin making this immediately. Are you sure?” Stand inside for 15 minutes at the left side of the counter before I’m finally acknowledged. Let him know I’m waiting for my mobile order. “Next time stand over there so we know you need your mobile order” he says, gesturing five feet to my right. I’m sorry, but is that not what clicking “yes, I’d like my food now” means? Why does it take 15 minutes to get acknowledged, and why, when I finally am, am I told that it’s my fault for not standing a few feet to my right?

Be prepared to wait.This is one of the slowest Wendy’s, or really any fast food restaurant I have been to. We are talking frequently taking 4-5 minutes per car. My most recent visit, I ordered for drive through pickup, took 12 minutes to get past the two cars in front of me, only for the employee to say that they have my food ready inside because I scheduled for dine-in and to come inside and grab my food. Even though I’m literally looking at the screen that says “please drive up to the speaker and let them know you’re picking up a mobile order”. They sent the person behind me inside the restaurant too. It seems as though they are so slow that they are directing people to come inside to get cars out of their drive through line. I park and go inside and guess what? They haven’t even started making my order yet. Saying it was ready inside was a lie, as I had to wait a further five minutes. This...

Worst ever!! I am currently trying to call a manager but they aren't answering the phone. My food was terrible, I ordered online my order was about $48.00. My kids meal was missing its toy, we were missing an order of fries, and my baked potato didn't come with the sour cream and there was no sauce for the kids nuggets. The people in the window were rude and my food wasn't ready, still waited 15 minutes in the drive thru for my food. I even had to ask them for the drinks that were supposed to come with my meals...absolutely horrible service! I will continue calling to speak with a manger. Very disappointed!! UPDATE: after messaging corporate and trying to call them several times i still have not heard from any type of manager 12/12...10 days and...