Hunan House — Restaurant in Town of Yorktown

I ordered the General Tso's lunch special and, since I have been sick the last few days, a pint of chicken noodle soup, for delivery. I gave the driver a nice tip and went inside to eat, but they sent me chicken rice soup. So I call the place to let them know. The lady tells me over and over again that I ordered chicken rice soup, no matter how many times I tell her I ordered chicken noodle soup because I'm sick. She just basically keeps calling me a liar so I hang up on her. But guess what? My phone records my calls. So I download the recorded call where I CLEARLY order chicken noodle soup and call her back so she can hear the call, apologize to me, and send me the chicken noodle soup I paid for. Does it matter to her? No. Did she even listen to the recorded call? I don't think so. Instead, she tells me she refunded my credit card and don't call there again to order food. So, they make a mistake, and rather than apologize and fix it she tells me not to buy from them anymore. What the hell is wrong...

The place was nearly empty which was great during these times, however… the only replenishment we saw was one bowl of fried rice dumped into the dried out pan that sat there for most of our dining experience. Most of the buffet was dried out and our family of four felt as though we were fed leftovers, like stray dogs. I poured my soda into my thermos as I wanted to drink from my personal cup. The woman from the front desk approached our table immediately after and pretended to see if “everything was ok?” Something she did not ask the other tables. They didn’t wear masks when approaching our tables as we have encountered in other restaurants where the staff were considerate towards our young unvaccinated children. We won’t go back… waste of money and insulting experience. Too bad because we live so closely. I’d rather go to Emperor’s with a wider selection anyway. Employees aren’t clocking you like you’re trying to swindle soda there either. I’m sorry we wasted our family dining out...

If I could rate it 0 stars I would. Or maybe I can but let me be fair because the only thing good from this place was the egg roll. Where do I start. So we ordered delivery and asked for a lunch special sesame chicken with pork fried rice and an egg roll and then a small beef lo mein with an egg roll. We got the lunch special but the lo mein ended up being a large which was way too much food for us to eat and we never got that second egg roll. Now to talk about the food. My sister when eating her lo mein the encountered a piece of hair in the food as well as a piece of plastic. The lo mein was greasy, the rice in the fried rice was over cooked, the sesame chicken was wayyy too sweet and did not taste like chicken. Overall a terrible experience and I don’t think I will order from here ever again. I hope they change their ways because I hate having to write a negative review on...