Domino's Pizza — Restaurant in Trenton

I would give a zero but that's not an option. We have never had issues with this store, but tonight our experience was terrible. We ordered at 9:43, usually since we live literally 2 mins away it comes within the half hour. I understand being short staffed and busy but tonight was ridiculous. We called the store an hour after we ordered because it still said it was being prepped. The person said it hadn't been cooked yet because the driver wasn't back yet, like they expected he should have been. We waited another hour and our food was finally delivered. It was crispy and chewy as if it had sat under a heat lamp since it had been prepared when we ordered over two hours prior. (We have both worked this job before and know how things go) We told the driver we had even planned to give him an extra cash tip but unfortunately now we weren't. He claimed he was the only driver and we should contact the store if there was an issue so we did just that. The same person answered and we explained the issue. We give him credit,he gave every generic answer you are supposed to to protect the company,but we know what really happened. In the morning (because our food was delivered at almost midnight when we ordered at 9:43 pm) we will be contacting corporate for a refund and some answers. We have never had issues like this with this store before and we understand how things happen because we have worked in this job before,but there is no excuse for this situation.Daniel was the...

We order from these guys regularly. The food is great, Dominos has really improved over the years. I never cared for their pizza, but they brought out the baked sandwiches, so that's what I would order when everyone wanted Dom's pizza. But now everything is delicious and I love their pizzas today. Salads and their pastas are awesome too. I wish we didn't have to pay the $5.50 delivery fee on top of taxes as well. $40 order is really going to cost $10 more and then tip on top round to $60-65 instead! The delivery driver is a super nice guy and always finds my place no problem! Very fast! +It's unfortunate that so many people find it necessary to leave such a low rating when complaining... Especially when the review starts it... "We have never had an issue before...." Never bothered to give a rating either. But now find it necessary to leave a low rating and crap review without calling to get the issue resolved first. Not making excuses for the store or staff, just that I have never had a problem after a year of ordering online, by phone or in person on a frequent basis! Don't listen to all the haters, give them a chance and decide...

It's not often I eat dominos simply because the customer service is typically horrible. Tonight my mother ordered online from the Trenton FL location and Brandon was my delivery driver. He single handedly changed my view of dominos customer service. Not only was he extremely nice but my mom forgot to leave a tip on the bill and Brandon didn't even care, it didn't change the way he treated me at all he still was so nice and so happy the whole time. He even said hi to my dogs. I personally called his manager and raved about his amazing customer service and left him a $15 tip just for being a genuinely nice person. In the hospitality industry it's easy to come across people who are rude or unhappy. When you have an encounter with someone who you can just tell has genuine joy for doing their job, it's important to make sure they know it counts. Thank you Brandon and all the Trenton Dominos employees for...