American Deli — Restaurant in Troy

Our first time in this restaurant will probably be our last. The first thing I asked was “Do you have gluten free breads?” The answer was “No”. I said, “In that case I will have a burger with no bread and make it a combo. I can’t eat bread so I’ll just have the meat and vegetables.” And the lady at the register acknowledged my request. My husband ordered and we got our drink cups and a receipt and sat at an empty table.

When our number was called and I got back to the table with the “to-go” boxes that the food is served in, my burger had a bun on it. I picked my box up and took it up to the counter and told the lady that I ordered it “with no bread” and simply removing the bun is not acceptable because the bun sticks to cheese and meat and that residue causes problems for me as if I’d eaten the bun.

Was told it would be 15 or so minutes to cook another burger (they had just taken it out of the freezer). I declined as we had errands to run and were already wasting daylight. Just give me my fries back and I’ll skip the burger, you can refund me. They did bend over backwards to get me something to eat…ended up with fries and Philly Cheesesteak(no bread). But was not the burger I ordered.

Husband was less than impressed with Gyro he ordered as well. All in all….will probably give it a try again way later, if they...

I tried out American Deli today for the first time and it wasn't worth my money. I got the 10 pc wing combo and I would rate the fries and drink as a 10/10. The wings however are a completely different story, I ordered them in a Honey Garlic sauce and I'm not even sure it was the right sauce. The food was lukewarm and my 10th wing wasn't even a wing, it was a deformed ball. To make matters worse, the cashier admitted that it only takes two minutes for a wing combo because they don't make fresh wings, they use the same wings from the time the store opens for the day and just refry them when an order is up. She did say that you can order the wings fresh, but it'll take away the crispy texture and they'll be soggy. Shout out to the cashier for keeping it real. If you love American Deli like I do, I would suggest going to the Montgomery or Ozark locations if you want hot, fresh food. This location in Troy is a waste of time and money, they don't even have a big menu like other locations, you have to look at a pamphlet. The woman who owns this one owns the Trojan Hibachi place as well and they give out cold food too, I guess it's just a theme for her...

I hate to be that guy but went with couple of friends three weeks after open. Were skeptical at the review, but it was worst. Had a philly, fried rice n couple of hot wings. Friends had the combo wings with beef fried rice n some philly. Boys do the wings dried, bony n saucy, not crispy at all. I love wings but theirs ain’t fresh. Fried rice was bland. Small portion n not worth the price. Friends beef was dried and crusty even when asked for medium rare. We thought that was decent the least for a franchise, but turn out the manager is the same lady from Mog Tee n most 5 ain’t even real reviews. But too much MSG?! Said his wife got a mild migraine after. Couldn’t believe MSG in American food. Would have known from the people in the back. I guess old food with MSG is her favorite. Y'all be careful. We ain’t coming back unless they change...