DraftKings Sports & Social Troy — Restaurant in Troy

I really wanted to like this place for a regular sport viewing venue, but man it was a horrible experience from the second I walked in. Made a 945 pm reservation and the reservation wasn't honored. I was notified via OpenTable that my reservation might be delayed because of a college hockey game, ok fine I get it. But to see people not ordering anything and sitting and watching the game is not ok. I am a paying patron that orders half the menu so I can make google reviews with pictures. So to see people sitting for 30 minutes without ordering kind of makes me wonder about the business model. Stood at the front waiting to be acknowledged for about 20 minutes. Manager comes over and says there's seating available around 1020 pm at a low top table so just to be able to get food in my system we agreed. Seating was ok for a view of the TV. We waited for them to clean off the previous patrons meal. We were greeted by our waitress and put in a drink order and some appetizers (nachos, pretzel, and shrimp tacos). Drinks arrived about 10 minutes later. Then the apps arrived about 15 minutes after seating. They were busy so I not upset about timing. The part where they dropped the ball, no water was offered or brought to the seating until we asked. No utensils for the apps, no plates or napkins either. Went to the bar to get napkins. These simple items are brought to the table at all dining establishments but this one. Asked for these and they brought them. Shortly after about 1045 was told the kitchen was closing and if I wanted to place an entree order. I decided against as the kitchen was closing and I didnt want to place a massive order of food before they close. I felt like I waited all night long on them and now I'm being forced to rush to order. Didn't sit right with me. Being upset we didn't order drinks the rest of the night, and just watched the UFC event. Tipped waitress 20 percent on a 70 dollar bill and she didn't seem to happy about it, but that's me making an assumption she could have been tired. She would have made more had I not had the kitchen close on me. Food was average bar food. Pretzel had butter on the outside cheese side wasn't warm and may have been sitting as we couldn't dip into it without a forceful effort. Shrimp tacos made a mess. Nachos were a large portion but don't add chicken as it was few and sparse for the additional charge. Not a place that I would come back too, and I'm sorry about that but I was more upset through out the night than I should have been. As a person that frequently heads to dining establishments this place was made more for socializing then it is to eat and...

On 7/23/23 I decided to take a friend from Chicago to this cool draftkings sports bar and left with no intent to recommend others. As a Marriott international operations manager there is a standard when it comes to hospitality. As me and my brother walked in the restaurant we ask if outside seating was available and the older male waiter stated that there was a process to wipe tables outside after it rains in which I understand but it seemed like an inconvenience for him to meet this need. We were understanding and sat at a normal table. Our server was a younger female with bright red hair who was very pleasant. You could tell she was a new server and was trying her best which I appreciated. After she took our drink and wing orders it took about 15 for our drinks to be made as the bar only had 4 tables currently dining in. The young female bartender with faux locks wasn’t to attentive to her tickets as she sat at a nearby table and tended to her phone. After me and the young lady made eye contact numerous times she then proceed to make the drink. I ordered a mule and a smoked old fashion that was missing the signature spiced rim and my mule tasted like straight liquor with no lime juice to balance the flavor. Once we ordered food we noticed that the menu said that 8 wings came in a half order but only 6 arrive and one of the wings was a wing tip instead of actual meat. Like I said earlier we still didn’t complain because they weren’t that amazing. Once the server brought our bill there was a extra drink added to the bill that wasn’t ours and had to bring it to her attention to remove it. Overall this was an ok bar design wise but we went with the intention to order a few rounds of drink but wasn’t amazed to spend more money then needed. This location needs focus on their service and food quality versus the atmosphere especially while being placed directly behind...

I was a big fan of Draftkings Sport and Social until today.

Food was still great.

Service was decent, a little slow at times but it's possible they were understaffed. So the effort was great but unacceptable to but understaffed on a Saturday in March.

The main problem and the source of all the confusion. The main game of the day was not put on the big screen until 5 minutes of the game had passed. Then once the game was on it was about 3 minutes behind the same game on the side TVs. Also the sound was on a different game completely. Once the main screen was fixed it was other ten minutes until the sound was fixed.

Then for some reason the exact same problem occurred to start the second half of the game. At that point most people there were visibly bothered and one server was slightly rude in her explanation of the problem which did not provide an answer at all.

Also the request of manager resulted in a manager never showing up to help explain the issues.

All in all the issues were finally resolved with two minutes left in the game.

My disappointment mostly lies in the fact that you are sports bar that did not know how to show sports. Nor explain why they were struggling to show sports.

Was hoping to bring a large group of people there for Matych Madness. May have to reconsider because we would want multiple games which could...