Long-running chain serving signature breakfast items & a variety of coffee drinks.
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Food is just like any other Dunkin, wich isn't a bad thing. But they definitely need work on customer service.
Recently they got a new kiosk to order from. Very similar to what mcdonald's uses. Simple and effective. The issue is this, THEY ONLY WANT YOU TO USE THE KIOSK so good luck using cash and expect you to know when your order is ready without telling you.
My experiance: I ordered a large hot coffee and after ordering it they placed it behind the kiosk out of view and didn't say a thing ( i didnt know the order was mine and how many orders were ahead of me.) then after several minutes of waiting she asked me what I was waiting for. I told her my order, then gave me a condescending look like I'm crazy or stupid and then pointed at the drink saying "its right there".
First: I can't read your mind lady, tell me when my order is ready like a person. My name is on the order, not for me to find it, but for you to call it so i know. I'm not gonna take something that ist mine.
Second: if it isn't placed out in the open how do I know its ready or even my order to begin with?
Third: Be Personable! being a respectable human being by proper communication and respect can go a very long way.
All I gotta say is HR needs to check out these other reviews and make changes. The coffee may have been hot, but no one likes a...
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Today 11/9 at 2:45pm I ordered a tea with lemon and honey. I got a tea with lemon and sugar when I asked the girl for honey she rudely said no honey and walked away. Another woman came by and I asked her do you not have honey (because I couldn’t completly understand what the first one said) she said no we don’t have honey atleast she had the decency of speaking to me and not walking away. Had I known you didn’t carry honey I would of went somewhere else for my tea. The first woman was extremely rude and should not be helping the public. Go upstairs...
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The food was good however the customer service and atmosphere was terrible. The lady working as the cashier got my order incorrect and when I told her that I did not order what I was given she was very rude and denied it. She also kept telling us to not grab food of other people as if we were going to take it, even if we just tried to check. When it was our order she still told us not to take it. She was very rude...
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