Sarku Japan — Restaurant in Trumbull

I had a terrible experience recently purchasing food for my family. I ordered three full meals along with two eggrolls on the side. After noticing that my order wasn’t fully for filled I notified the cook that I was missing the eggrolls from my order. He then proceeded to tell me that I could have them later and laughed along with the other cook. I then advise the cashier that I did not receive the eggrolls I paid for. She then referred me back to the cook once again who I watched her tell him that he did not for fill the order. He then motion for her to for fill the order while she was taking everyone’s money and creating their orders. I want again requested the food I had paid for and once again the cook told me that I could have them later. I then became upset because my toddler was upset and crying for food and I needed to feed her. At this point I am livid , and I asked for my refund and I told them that he shouldn’t be treating any customers like this whether it was discrimination or whatever his issue was. Needless to say I will not...

So I. Told the lady that I wanted a eel roll. She looks at me.And said we have a special role with eel. I told her yes.But i'm allergic to shellfish. She looks at me and says we don't do no Specialty roll. It's not hard to do A simple eel roll. When you have the stuff. Before I say anything else she decided to take the next customer Behind me. That's really Rude. So I Decided to go to their competitor. It's. A dollar cheaper For the chicken teriyaki. Just want to say next time.Teach your workers how to have a good customer service. Then ask if there is anything else that they want to order. I. Work for restaurant as well. And I tried to make my customers...

Terrible experience from start to finish. They completely messed up our order, and when we tried to explain the issue, nobody would listen. The workers were rude and acted like it was our fault. One of the guys even had an AirPod in the whole time while “helping” us, which shows how little they cared. To make it worse, when we asked them to fix the order, they fought with us and kept demanding a receipt — which we were never even given in the first place. Instead of helping, they made the entire situation stressful and unprofessional. Definitely won’t be coming back, and I wouldn’t recommend this...