Blue Willow Restaurant & Gift Shop — Restaurant in Tucson

One of the greatest let downs. I've lived in Tucson for about 3 years now and everyone has told me to try this place. My mom and I were having a girl's day and we figured this would be a great place for lunch. I loved the ease of getting on their waitlist online. The gift shop and decor was on point.

But the Service.... the service was absolutely terrible.

We were sat promptly and the waitress took our order. And then we waited... and waited... I figured its busy. Maybe they have a lot of to go orders and the kitchen is backed up. But then I noticed that about 5 tables who were all sat after us had their meals brought out within about 15-20 minutes and were already leaving. We had order the Tostada and a Blacked chicken sandwich similar meals as the other patrons.

Finally our waitress (who in that 40 minute interim never checked in despite empty beverage glasses) came over and said the kitchen must have lost our order. That happens. I get it. She apologized and assured us that she would push our order to the top. Another 15 minutes go past and finally our order comes out.

And it's wrong...

I had added chicken to my salad, there was no chicken. For my mom, she got a chicken salad sandwich. We had not eaten yet for the day and we did not want to any longer for our food so we ate it. My mom was bummed with the chicken salad. She said she had a craving for chicken, bacon, and swiss. While the chicken salad sandwich was good, it was not want she wanted. They also forgot my mother's salad dressing which we asked twice for and never got. As well as refills on ice tea and water.

The tostada salad was good; it was not amazing and definitely needed a protein which is why I had added chicken to the first place.

What really bothered me was our waitress. She made very passive aggressive comments towards us. Upon telling her that the chicken salad sandwich was not what we had ordered she said "oh don't worry, it will cost the same on the bill. But since you didn't get your chicken on your salad, I will remove that."

Again, I know mistakes like this happen in a restaurant, but there was no ownership or really any true attempt to make it right. When we asked to speak with a manager, again we were blown off. I had hardly explained the situation to the manager, before she cut me off, grabbed our bill off the table, and said she would give us 50 percent off our bill.

Finally, as we were ready to leave. The waitress has to make another snark remark. "Oh I see my Manager took even more money off the bill..."

Yes, she did. Took off more money off our bill for food that we did not order after waiting nearly an hour.

I am upset with this place not because they made us wait or mixed up the order, but the attitude we received as it was happening. A simple "Hey I am sorry that this happened. Let me do something to make this right." There was no attempts to make this right.

So yea, we won't be back. I know it won't matter to them because they amazing recommendations and good reviews. I am really jealous of those who had a positive experience because I had been looking forward to...

Lost that lovin feeling ... gone ... gone.. gone ! Spoiler alert !!

Having lived in and out of Tucson for 15 yrs, a return trip to the city after 7 away called for a breakfast at one of my favorite past stops - The Blue Willow. A group of 4 of us hit the site yesterday and quickly settled in to a nice inside table .. we were hosting another couple from out of state so we gave the spot high kudos from our past experiences (its been a few years). The first red flag was that our waitress took our request for coffee and did not return .. so we waited, and waited .. and waited. Eventually a fellow wait staff came back to help us out with a cup of Joe, thankful. Our waitress then returned and took our orders .. my wife ordered one of her favs an omelet but was disappointed to hear the Willow discontinued carrying raisin toast (bummer as it was a good one). I opted for the Huevos Rancheros with rye toast - and was asked about jelly we both said yes please, we remembered in the past they had a nice selection of homemade choices. Well red flag #2 when they put the el cheapo kind of jam on our table (you know the one, square plastic packaging with contents that have names like mixed jelly - YIKES) bummer, things were not looking good. Finally the food arrived and my Huevos looked a bit whinny and most certainly not fresh .. and true to color the dish was lukewarm (not hot) and not overly tasty - red flag #3. So unlike me I opted not to clean my plate, my heart wasn't in it and I was losing that lovin feelin. I was also disappointed that they shifted away from the traditional cut red potatoes with bell pepper and onion - now gone .. and replaced them with these cube like white cut potatoes seemingly pulled from the Denny's menu.- At the end of the day, a sad moment for a once great spot that "was and now .. isn't." The $$ we paid was only familiar piece - way overpriced for the quality and quantity that seemingly is now the norm. My new recommendation is to move on -

FYI - the gift shop had also lost some of its luster too and had some products that were x rated so for kids keep the...

I had Shrimp and Grits.... Today ... yesterday as well; and they were HORRIBLE TODAY... Yesterday.. AMAZING I went back today and took a friend. ( I always promote good food and service) Worst service ever..!! I BELIEVE WE GOT YESTERDAY'S LEFTOVERS.. LOOK AT THE BROKEN SAUCE AND GREASE !! *Please look at my Shrimp and Grease photos.. Because everything was cold on my plate and Greasy!!! It wasn't Shrimp and Grits.. It was Shrimp and Grease. I was excited to find Shrimp and Grits on their menu !!!! (Ordered one for there and one to go ) So cold and Greasy couldn't eat it there... Check out their Facebook page.. lol.. SO DISAPPOINTING!!!!! Ynauda Canada. (My page with a review) I bought them home because they were cold and gross !!! I wanted to eat one there and take one home. ( Disappointment prevailed ) Please see the 5 Greasy photos.. We paid over $60, and I still haven't eaten . ( I am draining Grease and Fixing these meals.. ) I reheated at home, added season and garnish!!! ( I seen in the bowl from the previous day.. ( Nothing Fresh)

My friend ate so fast in the heat of waiting 16 minutes.. ( she had been there before as my guest ) We had not eaten all day !! WHAT A LET DOWN.. EVERYTHING WAS A LET DOWN. .. MANAGER KNEW I WAS UNHAPPY AND DIDN'T ADDRESS ME..

THE MANAGER SETS THE TONE °°... Greasy and Horrible SERVICE!!!!!!!

I knew everything could have been better!!!

I will not go back for a while. It's obvious to my pallette.. Today, they didn't care... It was a horrible experience for me!!!! Someone else was cooking today... And it was actually Greasy and Gross !!!! See photos My stomach hurts from all the oil..

*Please see Photos.. I took a napkin to it, too drain off some of the Grease.. Didn't work!!!!!

Their Mimosa will leave you wishing you had made your...