Schlotzsky's — Restaurant in Tucson

Two scenarios that ensure I will never come back. 1.) My coworker ordered a smoke turkey breast sandwich, the same turkey sandwich that he orders EVERYTIME, but they ran out of smoke turkey breast that day and replaced it with some other turkey without notifying customers. When my coworker politely confronted the manager the manager said he ordered the wrong turkey and he planned to use it up before reordering. He then pretty much told my colleague to suck it up and better luck next time without at least offering some sort of compensation.

2.) I came in today with seven of my colleagues and ordered a large sandwich, a 44 oz drink, and chips. The deal of the day was for the end of the Tax season, April 18th free small "The Original" sandwich with the purchase of a 32 oz drink, and chips. When I came back to the front to ask for the free sandwich along with one of my colleagues and explained what I purchased the manager started rubbing his head in frustration and said, "Today is the busiest day of the year for me..." there was literally no one in line during lunch rush hour mind you, then he proceeds to say, " If I make an exception for you, I have to make an exception for everyone". I found this interesting considering I paid for more than the coupon requires. I come often and the manager sees us every other week so needless to say I was a...

If you have ever been to Schlotzkys, it's probably not for Cinnabon. However, today, that is exactly why we went!

This location features a co-location with Cinnabon as a highlight in their store, and honestly it's probably the only reason we drive clear across town to eat here.

While we usually have a great experience at this sandwich shop, today was quite the opposite. 𝗡𝗼𝘁 𝗼𝗻𝗹𝘆 𝗱𝗶𝗱 𝗼𝘂𝗿 𝗼𝗿𝗱𝗲𝗿 𝘁𝗮𝗸𝗲 𝟯𝟬 𝗺𝗶𝗻𝘂𝘁𝗲𝘀 𝘁𝗼 𝗴𝗲𝘁 𝗮𝗻𝗱 𝘄𝗮𝘀 𝘄𝗿𝗼𝗻𝗴, 𝗯𝘂𝘁 𝘄𝗲 𝗮𝗹𝘀𝗼 𝘄𝗲𝗿𝗲 𝗻𝗼𝘁 𝘀𝗲𝗿𝘃𝗲𝗱 𝗼𝘂𝗿 𝗖𝗶𝗻𝗻𝗮𝗯𝗼𝗻 𝗿𝗼𝗹𝗹. 𝗪𝗵𝗲𝗻 𝘄𝗲 𝘁𝗼𝗼𝗸 𝘁𝗵𝗲 𝗿𝗲𝗰𝗲𝗶𝗽𝘁 𝘂𝗽 𝘁𝗼 𝘁𝗵𝗲 𝗰𝗮𝘀𝗵𝗶𝗲𝗿, 𝘄𝗲 𝘄𝗲𝗿𝗲 𝗮𝘀𝘀𝘂𝗿𝗲𝗱 𝘄𝗲 𝘄𝗼𝘂𝗹𝗱 𝗯𝗲 𝗯𝗿𝗼𝘂𝗴𝗵𝘁 𝗼𝗻𝗲 - 𝘁𝗼 𝘄𝗵𝗶𝗰𝗵 𝘄𝗲 𝘄𝗲𝗿𝗲𝗻'𝘁.

While we will return here again, and on average have good service, 𝗡𝗼𝘁 𝗼𝗻𝗹𝘆 𝗱𝗶𝗱 𝗼𝘂𝗿 𝗼𝗿𝗱𝗲𝗿 𝘁𝗮𝗸𝗲 𝟯𝟬 𝗺𝗶𝗻𝘂𝘁𝗲𝘀 𝘁𝗼 𝗴𝗲𝘁 𝗮𝗻𝗱 𝘄𝗮𝘀 𝘄𝗿𝗼𝗻𝗴, 𝗯𝘂𝘁 𝘄𝗲 𝗮𝗹𝘀𝗼 𝘄𝗲𝗿𝗲 𝗻𝗼𝘁 𝘀𝗲𝗿𝘃𝗲𝗱 𝗼𝘂𝗿 𝗖𝗶𝗻𝗻𝗮𝗯𝗼𝗻 𝗿𝗼𝗹𝗹. 𝗪𝗵𝗲𝗻 𝘄𝗲 𝘁𝗼𝗼𝗸 𝘁𝗵𝗲 𝗿𝗲𝗰𝗲𝗶𝗽𝘁 𝘂𝗽 𝘁𝗼 𝘁𝗵𝗲 𝗰𝗮𝘀𝗵𝗶𝗲𝗿, 𝘄𝗲 𝘄𝗲𝗿𝗲 𝗮𝘀𝘀𝘂𝗿𝗲𝗱 𝘄𝗲 𝘄𝗼𝘂𝗹𝗱 𝗯𝗲 𝗯𝗿𝗼𝘂𝗴𝗵𝘁 𝗼𝗻𝗲 - 𝘁𝗼 𝘄𝗵𝗶𝗰𝗵 𝘄𝗲 𝘄𝗲𝗿𝗲𝗻'𝘁.

However, when leaving, the manager came running out with multiple Cinnabon rolls ans handed to us while apologizing vehemently. We have never been chased down by someone before, and for that I have to give this place four stars. One for the horrible service, and three for doing everything they could to...

Don't do it. I called ahead for an order and, yet again, they messed it up. I didn't get one of my sandwiches that I paid for. When I called, I got one person who put me on hold for a few minutes until the manager picked up. When I told him I didn't get a sandwich, he told me to come back for the sandwich. I told him I got 1/2 hour for lunch and had spent that driving for the food so I couldn't. Then he said to come back for dinner and I could have it then and then he laughed. Like ha, super funny that I have no food that I paid for and will get to finish out my day hungry. Gosh, so hilarious. Glad he's entertained by it.

Then when I insisted on a refund, he said he'd do it when he "got around to it" and that I'll have it within two weeks.

My previous pickup visit had a sandwich that I asked for "no lettuce and no mayo" and I literally ONLY got lettuce and mayo between the bread (which was also the wrong bread for the sandwich that I ordered and didn't change). I didn't get any of the other stuff like the turkey or the cheese.

I can see why the staff is so passive aggressive with a manager who thinks it's hilarious to not give food that's...