Wendy's — Restaurant in Tucson

Single burger meal with small fries, double bacon burger. Medium frosty orange creme so small thought for kids meal was tasty and cold unlike meal. No taste and warm at best fries cold, single patty ok not great. Wife's double bacon fit in palm of hand actually laughable, bacon rubbery. Thank goodness for saving abilities of chilli always good the rest big disappointment. If you as a employee wouldn't eat don't put it out the window start over. Fries were just horrible soggy and cold. After 5 minutes throw away don't hide at bottom of bag and Don't think customer won't come back normally do, but now won't will spend money someplace else. While waiting for food noticed bag of garbage sitting by front door. Three employees walked by not one picking up to throw away, shows lack of pride where they work. Quite realistic put there by passing person, however as part of outside cleaning remove just makes your store look better with curb appeal. Lobby was clean though once entering. Not very impressed with outside been long time since came here, with that said food quality and higher prices won't bring me back. I will get better food and hot at a restaurant that provides table service for what I...

I got a Biggie Bag and used a coupon for free 10pc nuggets. They charged me for $12.16 I asked for a receipt and the. Leek acted like nothing happened. She. I asked her, she pretended to investigate for a few seconds and then admitted she didn’t know why it happened and told her manager about it. So I pulled up because I saw the manager outside and asked her if she was the manager. She immediately went into a defensive rant about how she doesn’t know why it did that and that she’s never seen a receipt say change when they’ve paid with a card. So I asked her why they would let me drive away without letting me in on the issue and she continued to give non answers and be extremely defensive which led me to believe that they were guilty of something. I will be calling corporate because being overcharged $5 is one thing but to purposefully hide the fact and seeing that the receipt say they got a refund leads me to believe something shady was being done...

I just had to share a review. At 11 am, I scheduled an online order with Grubhub and listed 12 pm for pick up. When I received the receipt, I noticed it said ready for pick up at 11:33 am. I do not like soggy food so that's why I chose to do a scheduled pick up. On the Grubhub app, it states to contact the restaurant for any edits/cancellations. I phoned Wendy's and spoke with the District Manager Michelle and explained my situation. She stated when they receive a ticket from a 3rd party, it doesn't state the time so they just make it when they receive it. After hearing me out, she asked me to call them back to let them know when we were on our way to pick up and they would make the order fresh. Michelle not only gave GREAT customer service but kept the integrity of the freshness of Wendy's in tact. Wendy's is lucky to have someone like her on their management team. Thanks again Michelle, I really...