Taco Time NW — Restaurant in Tukwila

My wife placed an order online. I came over to pick it up. The drive thru was empty, but 1 car. I drive down and speak at the prompt that I’m here to pick up a mobile order. The guy, sounding incredibly mad for some reason says, “YOU HAVE TO COME IN!”.

That’s weird. I’ve picked up orders in the drive through. The app says it’s allowed. I guess I have to back out of the whole drive through so that I can park and go in. Well, like I said, nobody is there so I back all the way out and park, and then go in.

The same guy comes up to the register and says “what?”, like “what do you want?” type of tone. I said “I’m here to pick up a mobile order” (which, I mean, that should be obvious. You just spoke to me on the telecom and told me to come in). He passes me the bag and says nothing. I check the name and it’s correct. There’s 3 or 4 people working there, all on their phones. The bag of food was within reaching distance of the drive through window. In fact, it was more work for him to bring it to the register to hand it to me than it would’ve been to pass it through the window where I once was.

All in all, this guy gave me a ton of attitude, made more work for both of us, and over complicated it. Why everyone else is being paid to stand around on their phones is...

Very nice location, close to the airport.

If you're just traveling thru, this makes a great place to stop and grab a bite before (or after) your flight! The place is clean and easy to access from the highway. Like everything around it, the parking is free for customers.

They're big believers in locally sourced foods, and the taste comes thru. Also, they're big into reducing waste, so everything is served in compostable containers, even the utensils! For a "fast-food" place it's nice to see.

We also like that they have the Coke "Freestyle" machine. That's the fountain dispenser that serves over 160 different Coke products. Everybody get's...

LOOK THRU THE BAG!!! DO NOT TRUST YOUR FOOD IS INSIDE. This place is near us, and the whole family likes the food, so we eat there now and then. But they get the order right less than half the time. I sit here now watching my family eat dinner because the restaurant did not include my food. Again. And they do not answer the phone either! I called to see what’s up with my food and it’s just voicemail. And no receipt in the bag even though it’s an online order? I’m ready to contact corporate or franchise relations because their lack of attention is ruining our...