Jimmy John's — Restaurant in Tulsa

First off, shout out to Annie, the GM, and everyone at this location for being so incredibly helpful and supportive! After going through a rough pregnancy, my wife had to deal with the separation of her and our new born as he was rushed to NICU at nearby St. Francis.

While my wife healed in the Double Tree across the way, Annie was immensely accommodating, ensuring we were both welcomed and very well fed during our trying time. I've not met many who are able to bring so much joy and hospitality to their profession, but Annie goes above and beyond.

Happy to say we made it home with both a healthy wife and a healthy new born son. Annie and the store celebrated by chipping in and sending us a Jimmy John's onesie to celebrate. Thanks again to all of you at this location for helping us bear such a heavy load during that uncertain time...

I ordered a sandwich delivered from this Jimmy John’s waited more than thirty minutes then called the store and the employee told me he didn’t have a driver and didn’t know if he would show up at all. I asked him to cancel the order and refund my money he assured me he would. Waited a week no refund. Called again and asked for a manager was told there was not a manager available and that if i would leave the total, date and my number a manager would take care of it and get back to me. Nothing. Still no refund. The total was $19.49 on 1/20/2024, todays date is 2/09/24. As far as I’m concerned this location stole that money from me I don’t expect to ever get my refund and I will not be doing business with Jimmy John’s at all...

Ordered a sandwich through the app, ordered it at 9:00 but to be delivered by 11:30. 12:15 and the sandwich still wasn’t there, called the location to check on the status they said it was still at the shop and once they had a driver available they would have it to me, I let them know next time instead of the sandwich being late I understand but next time to at least call when you know it’s running behind considering I only have an hour lunch and should have made other plans. Called again around 12:45 they said sandwich was on its way. Wasn’t delivered until 1:30… TWO HOURS LATE!! They then called me and told me they would credit my account for $20 never received anything. This place needs management and...