Little J's Baking Co. — Restaurant in Tulsa

This little bakery has yummy baked goods. The owner/baker, that I've seen on several occasions seems to work hard. That being said, we stopped going to Little Js about a year ago because the customer service from the people working behind the counter got so bad. The last straw was being denied a box for my cinnamon roll because the attendant said she wasn't going to waste a box on one cinnamon roll. We started going back a couple of weeks ago. Love the cinnamon rolls. We were on our way back home this evening from shopping and I saw the lights on in Little Js. I asked my husband to turn in and I ran to the door hoping it wouldn't be locked. It wasn't. I was so happy. I said hi to the the young man behind the counter and asked if there were any cinnamon rolls left. He looked down at the cinnamon rolls that were being put up and asked how many do you want? I said two, please, ready to pay for my purchase. He got the boxes out and open. I was thinking, yay, no box issue...so far so good. Then a young lady from the back stomped out and looked at him, rather angrily, and said what are you doing? He said he was getting me cinnamon rolls. She looked at me as if I had just stepped on her last nerve and said rudely, we're closed and we're not selling anything, we closed a while back. The young man said I was going to just give them to her. Although, I didn't ask for this at all, I thought the young man was very kind, and I thought even if he hadn't made that statement, his customer service skills were very good....something that was needed here. The rude lady told him, nooo. I felt sorry for him and I got a little bit irritated at her. She could have simply said (with a smile), yikes, I'm so sorry our registers are closed. We should have locked the door. I let her know that we stopped going to Little Js because of rude customer service like this (coming from her). I told her that I would come in and talk to the manager. I decided to write this review instead. I won't go to Little Js again because I have a choice as to which businesses I support and those that I don't support. I love good customer service and I love supporting Tulsa businesses, some have great customer service, some don't. I will support those places that appreciate my patronage. Once again, the young man that was working behind the counter was sweet and cheerful, kudos to him (don't change). But to the young lady who ran out from the back of the store, the words that you used and the way that you said them were rude. You were rude. The situation could have been handled much differently and you would have retained a customer and I wouldn't have written this review. Once again, good food, really bad customer service. I will drive to St Amons for my cinnamon rolls (a little further out) but my patronage there is appreciated every time and the words that are spoken there are kind, ummm like from one human being to another. To the lady who owns this place and does the baking, you have good products, you just need more people like that young man working for you. I didn't ask for anything free, I had no idea the store was closed, I didn't stop to look at the hours on the door, I was just happy to think that I could have a cinnamon roll with my coffee this evening. As I said earlier, a little kindness and the way that a patron was addressed, would have retained a...

The blueberry scone was delicious - I will give them that!

I arrived when they opened. While another customer was being helped, I reviewed the menu. When I was assisted, I mentioned that I was there for gluten-free and was shown a small display case of options, matching the board. Seeing the quiche in the bottom, I asked what flavor the quiche was.

The individual had to ask if they had gluten-free quiche; it was right there in the case I was just shown. It had Canadian bacon and having Alpha-Gal, it wasn't an option. I stepped outside to discuss the options with my spouse.

I came back inside and said, "I would like the blueberry scone here in front." The individual had her back to me and was writing on the board and said, "Blueberry scone? That will be $4.80."

I left my spot in front of the display case and paid. While I was completing my purchase, she went and grabbed a scone and brought the bag to me. As I turned to go, I glanced back at the display case and sure enough, the scone I had picked out was still there. In fact, both of the front scones were still there. I was given the smaller scone in the back!

Fortunately, it was traded out. I ended up driving out of my way to the Coffee House on Cherry Street. Unless I just get a craving for a scone, I have no intentions of returning. My apologies for not taking a picture of the scone...

The food here is excellent. They really do a great job with baking and I’m having a hard time with this review because their products are so good. However they need to do something with the front staff. They will have 2 to 3 ladies manning the counter with only one register; this creates a bottleneck. If they had two registers they could probably check people out faster.

On top of that, there’s a lot of conversation between the staff or with select customers while other customers are standing waiting in line. This generally happens to the point where either you feel ostracized or just ignored and you are forced to wait longer than you should. After experiencing this again today, and having experienced this type of behavior numerous times numerous times before, I just walked out without buying anything. It’s gotten pretty frustrating to go in there now, and I would suggest only going in to the bakery if you can see there’s no line.

I recommend to train your staff to where they’re more expeditious and attentive to all customers and get another register to increase your throughput or you’re going to lose more customers.

Update: Thank you to the response from the owners. The change has...