Dunkin' — Restaurant in Tupelo

Coffee is good if it was made consistently each time but it never is. I’ll order the drink how I want through the app and it’ll come out correct most of the time and it’s cheaper 6.19. But if you go to the window it’s 8.84 and they cannot customize it? But when I customize it through the app the exact same way and size it comes out that way and cheaper but somehow with no customization at the window it’s nearing 9 bucks? And they always say you aren’t allowed to do something but the app lets you do it and I notice it’s always day shift never night shift. It’s really annoying because even when I make my own coffee from scratch that tends to cost more they don’t put in what they charge me for. I tried it that way because they said I can’t customize a caramel craze. But when I did it like that it cost way more and didn’t even add the stuff in. It’s a shame because the coffee is actually good but the...

Used drive thru and we were very specific about what we wanted. We trusted it was right and when we got home, it was totally wrong. What is with people nowadays?, it's very frustrating with the lack of customer service and paying attention to detail? Word to the wise, check your order at the drive in window BEFORE you leave. We take responsibility for not checking, but l'm not wrong when l say that customer service is a thing of the past. UPDATE 4/3, we received a call from Danesha the manager who asked us to return to the store today and she made things right. Our order was perfect and we want to thank her for restoring our faith in humanity. I've revised my ratings to reflect our satisfaction with their products and especially in the manager wanting to rectify our situation so promptly. Thank you Danesha for...

I usually really love dunkin, and I try to not leave bad reviews, but today the woman who made my drink was extremely rude. Maybe she was having a bad day, but the drink was not rung up correctly ie the sticker being completely wrong, therefore it did not come out correctly. When I tasted it, and I saw it was wrong, I drove around and let them know. The woman immediately started telling me I was wrong, huffing, and being rude. I hate returning things, so, I usually don't. I just absolutely would not be able to drink the drink due to an allergy. I just accepted the wrong drink and wasted my money because I could not drink it. I will go back, as I understand people have a bad day but you shouldn't demean a client, especially when a client is...