Jimmy John's — Restaurant in Tuscaloosa

When I walked in there was a single customer awaiting their order. It took a couple minutes for someone to a acknowledge me, no big deal. The drive thru must have been somewhat busy as I noticed the girl working it “rolling her eyes” and huffing. I later found out her name was Catherine. I knew I was in fro a treat at this point. She comes over and asks me for my order, I tell her I only wanted two loaves of bread, she refused me service saying that she “couldn’t”. I have bought bread here many times, and I always call in the order if I’m getting a large amount of bread or sandwiches. If you can’t sell two loaves of bread, you aren’t running your business appropriately. Catherine is not an employee I would hire at the business I manage. Poor...

Took actually 20 minutes for them to make a sandwich. They served a total of 5 people in that 20 minutes. Cashier literally did not speak to me while ordering. 3 of 4 employees working in the store were literally just walking in circles without doing any work. Might have been amusing, but instead it meant I didn’t get to eat my damn lunch.

Oh, and only half of the sandwich had bacon and provolone, both of which I was charged extra for.

Unacceptable experience for a restaurant pricing itself on speed. Guess I won’t be gambling with my 30 minute lunch break at this restaurant any more. So much for...

Went to the drive thru and ordered two of the new chicken sandwiches. I noticed they were looking for something while making my sandwich didn't think anything of it get home that night go to eat our sandwiches and they have no chicken in either. We call and get Arianna she said she remembers putting chicken we offered to bring it in and show her she says no. what do you want to do about it. We asked for a refund she said she would a month later still nothing I feel like I was stolen from will...