Big Parm — Restaurant in Tustin

Waste of time with terrible customer service. First time I tried to order they were closed. They did not turn off their online ordering through Uber Eats though. It still let me place the order and told me my order was ready for pickup. When I arrive all the lights are off and the business next door said they were closed today.

I decided to give them a 2nd chance and placed another order today through Uber Eats. The app told me my order was ready for pickup so I go inside to get my food. When I show them my order the staff told me that the order is not paid for so they could not make my food. Assuming there's a problem with the order I just tried to place it again. I walk back in and show them my 2nd order and they say the same thing, the 2nd order is also not paid for. They say they can't give me any food if I won't pay them. I don't have any options to pay in the Uber Eats app. You place your order and Uber Eats charges your card. They tell me they have been getting all these orders from Uber Eats for weeks that say not paid. Clearly there is a problem between Big Parm and Uber Eats and they need to resolve that. Anyone can see that. But these people will blame the customer for not paying even when they have been getting all these orders for weeks from Uber Eats. They would not think it's a problem with Uber Eats and instead blame the customer and treat them rudely.

Don't waste your time with this place. They can't even understand when they have an obvious problem...

Update: probably staffing issue but I just tried to order for my office. One of the first things was 2 Vegan pizzas. (Cool option here) and the person asked what toppings? I asked for the Vegan one. He asked with pepperoni? Cheese?...this made me uncomfortable ordering this since I was making a point of the Vegan cheese etc.

I will try again another day.

Setting is nice. Many different shops and nice grounds for lunch, dinner. May be a spot I visit often during the summer.

So many options but as a first visit I just grabbed the Greek and the pepperoni. (Not gonna lie, was tempted to grab the chicken parm sandwich and forget the office.) Office enjoyed them both and now I need to try the meatballs or...

I’m not sure if I should leave a review here or for DoorDash but:

I ordered a pizza on DoorDash on a Thursday evening. The pickup time given to me was 6:42 PM. When I arrived at the Hangar at 6:42 PM, Big Parm was closed. The lights were off in the kiosk, the food prep areas behind the counter were cleaned/covered, and no employees were present. The closing time on Big Parm’s website and Google is 8 PM on Thursdays. I was still charged for the pizza.

EDIT: I disputed the charge on my credit card. The dispute was denied as DoorDash claims the restaurant states my order was picked up. These people are...