Creamistry — Restaurant in Tustin

Let me cut to the chase: I waited 25 whole minutes (verified by the timestamp on my receipt, compared to the time on my cell phone when I got my order-- absolutely not an exaggeration) to get one scoop of ice cream at $9.45. If you can accept that, by all means go there.

Yes, we went there and saw the price, but still decided to get one regular scoop for $9.45, so that's on us. But what we did not know is the outrageous long wait, which I think the worker should have told us. Had I known, I wouldn't have placed an order at all. There were only 2 groups (a couple and a group of 3) in the shop when we arrived, so there was no way we could tell the wait would be that long.

Also equally ridiculous is the group that came in way after us got their orders way before we did. And the couple who were already waiting when we ordered got theirs after us. So unorganized.

The ice cream texture felt different from what we are used to at the Creamistry in Irvine, on Culver- a little denser and not as smooth, which is sad, because we paid $9.45 for its extra deliciousness. Google asks for a grade for 'atmosphere', well, despite the shop being spacious, just imagine everyone staring at the workers, waiting for their order. Not to mention, the loud hissing noise from the machines... there's no atmosphere per se.

Finally, what really got to me was when I showed the receipt timestamp to the worker and complained that I waited 25 minutes, he played the 'I'm not sure what you just said' card and brushed me off. If I received a sincere apology, even just one sentence, I would've felt okay or even sympathetic. But don't pretend you can't read the timestamp on my receipt, or can't do the math to admit it has been 25 minutes. Overall, just a really...

Horrible experience with the customer service. It is never acceptable to be rude and disrespectful to any customers, coming from a business owner myself. I am assuming the owners, an older lady, was rude right from the start but I ignored it because she was training a young boy and an older man was working the till. We all have our bad days, though still not justifiable in a work place. When I heard the lady suddenly being rude and yelled across the room to a different customer, I heard the interaction and the customer’s husband told them that they didn’t have to be so rude. The man and woman workers continued to yell across the counter to the two customers, to which I interjected because not only were they rude to myself and the person I was with, but to the next customers as well over their “policy” of not eating food inside? But the customer was taking a bite of a small snack by the exit. They were waiting for their last order before they chose to say anything, and chose to do it by yelling at the customer in front of the customer’s 10 year old child. I said that they are being very rude to their customers and this is our first and last time here, to which she waved bye and said”good, I don’t need bad customers.” I told her that I would be leaving a google and help review, and the other couple said that they also own their own businesses and have lost more than just ourselves and them as customers. This is completely unacceptable and a bad image for the company’s name and image due to this location. Whether it be corporation or a franchise, this was disgusting behaviour. The a star isn’t even deserved, but this review is needed to be seen...

The place is hip, fresh, and exciting, heavy equipment make it noisy, kids screaming echoing off of the walls. Albeit what do you expect with the Chucky Cheese of Ice Cream! Creamistry blends Milk, Organic Milk, Sorbet, and or Coconut Milk to create an amazing, great tasting and wonderful quality treat, at a price that isn't too over the price. Similar to Baskin Robbins, which is just across the street, but hands down, with better parking, fine resturants nearby, and spacious room, its a no brainer which one you should choose.

The wait for your ice cream takes a minute, about 15 to be exact, however, this is not being stored in some bucket for 5-10 days, getting freezer burn, instead, they literally create the Ice Cream, using a fast Freezing/Dry Freeze technique that turns your base milk component instantly into Ice Cream.

There is no other fresher alternative, besides installing Creamistry into your living room.

For about $15 you can get 3 single scoops, that are too die for, or at least 2 of their specialty kinds. I took a Chocloate Combustion, and it is truly a peice of art, of what came from this fantastic concotion. The owners, are friendly enough, and the workers, are great, Say Hi to Brianna when you go in, this place is a must, and a great treat for...