bb.q Chicken Tustin — Restaurant in Tustin

bb.q Chicken - Tustin is by far my favorite location I've tried so far! It was the first location actually (I tried a second location that was a bit lacking). I was craving Korean fried chicken and happened to see someone on my fb recommend bb.q chicken. Honestly the pictures alone sold me. Tustin happened to be the closest location to where I was at the time that my bf and I decided to stop by.

Their actual spot is quite small, I think there were only 3 tables inside for customers and a table outside in case you want to enjoy your food in the warm SoCal sun. The woman working the front was friendly, I believe she may have been the owner? We did take a little bit of time going over the menu before ordering because they have so many options. This is definitely a place you have to keep coming back to in order to work your way through the menu.

Our first time visiting we ordered the following: Secret Spicy boneless chicken, Honey Garlic boneless chicken, Kimchi Fried Rice, Cheese Sticks, Sweet Potato Fries and an extra side of radishes. Honestly everything was delicious! The pieces of chicken they give you are HUGE so it's definitely enough for a few people to share. Personally I preferred the Honey garlic flavor to the Secret Spicy - just a warning I think the secret is cinnamon. A bit of a peculiar flavor to taste in chicken. Wasn't really to my liking but it wasn't terrible either. The cheese sticks and sweet potato fries were nice sides to have as well. But for me the main star of sides was hands down the kimchi fried rice. You absolutely HAVE to get this with your chicken - its the perfect pairing. That and the radishes are a nice palette cleanser and offer a tasty crunch to the meal!

The food all came out within a reasonable amount of time. I could tell it was all fresh from the kitchen. And the service was great! The woman that took our order up front was awesome. I'll definitely be coming back to this specific location to try more of...

Food is always fresh and enjoyable! The worst part of this place is the staff. Today I picked up an order that has Been place at 11 am pick up tima was 11:15 am then I came to 11 20 and ask cashier if my order was ready. She proceed to ask kitchen staff hiw much longer and nobidy answer till she says is costumer asking. And sure, that's when those Girls answer, otherwhise there's no way they answer to her. They say 10 min. Ok. Wait another 10 min and came back I thougth the order was ready but none of the orders at the counter were ready. People start gathered. At that time ask a cashier again if my order was ready then ask again and then said 10 more min. At that point I heard those Girls say my order was ready 15 min ago and told the cashier she alrready has the order when the truht was it was another order with similar name. Then proceed to yelling at her. Then I ask by myself if my order was ready again and began to argue with me and told them there's 2 similar orders because in this long time I been hear another similar name. And keep and eye nobody take my order because similar but diferente items I know because cashier always ask for my item missing but in 40 min it never came. Finally ask to kitchen staff make doble check to my order! They do and found yes.. one missing item from my order. Well I just wait from 11 20 to 12 15 to get my order ready. They need to inprove comunication and fix any kind of missing items asap, kitchen staff just wait to fix that heading the finger to each others. That was by my side but others wait like me and other just cancel the orders due long...

I haven’t been here in a year. I would have given 5 stars but this bb.q location doesn’t mix and match. I went last year and I was told I couldn’t mix and match flavors on an order of 24 pieces. So, because the manager assured me last year that I should have been able to mix and match and I should be able to next time I go. Soooo, I went and guess what? I wasn’t able to mix and match. Other locations do. Instead of paying $39.99 for 24 prices and mix and match flavors, they make you order 3 separate 8 pieces at $15.99 at this Tustin location. The ones in Irvine, Costa Mesa and Fullerton all do mix and match. I was very disappointed. My nephew that works at one of the Irvine stores says they are fully capable of mix and matching. The option is built in to their Point Of Sale system, the reason they probably don’t do it is the employees are lazy and don’t want to cook different flavors or they just trying to boost sales. Very disappointed. I suggest that people go to the on in Irvine, on Alton and Jamboree.

Edit: Quick update! I complained to the manager at the one in Fullerton later the same day and she gave me free 8 pieces and apologized to me. Definitely go to others...