Flame Broiler — Restaurant in Tustin

This place has bad service at its finest. I give it a 0 stars, due to the fact that after placing my order, I had to wait almost 20 mins, and my order still was not ready. It wasn’t not even lunch (rush hour), and the store had probably 5 people that placed orders. With 4 cooks in the back and 1 cashier in the front! On top of that, the cashier was slow and was on her phone. I had about 9 minutes left of my lunch, and requested my refund back. After requesting for my refund back, the cashier said “oh your food is almost ready?” After 20 mins waiting, it seemed like she didn’t want to give me my refund. After waiting and people getting their food, after I was placed mine was insane! The manager came out, and whisper something to the cashier, but the so cal “manager” did not even apologize… this is sad, it’s not the first time this happens. I hope corporate or someone with higher knowledge, can address this, and retrain their employees, including...

The worst one ive ever visited. The chicken was over cook and very skimpy on the veggies. When I asked for just a tad bit more they wanted to charge me almost 3 bucks for veggies. Then when I asked the girl Cintia for the manager's phone number she gave me an attitude and an email address. I then asked for the store phone number she said 98 and gave me an attitude again I then said no the actual phone number to speak to the manager? Then with the attitude asked if there was anything else she could do for me I said nope and she slammed the piece of paper down on the counter. I then grabbed my food and walked out I will never return to that frame broiler unless it's for free food. Yelp will be...

Cannot say enough good things about this restaurant. Always perfectly fresh and tasty for all of the times I have gone over the many years--- Consistently perfect !! And the staff is always amazing and the restaurant is crystal clean! I love this restaurant!! Oh and I love the music too, it is so positive and uplifting that I go away feeling so happy and uplifted - thank you to whoever owns this restaurant for imparting such a wonderful experience, the food, the staff, the atmosphere and the MUSIC! Thank you thank you...