Pacific Patisserie — Restaurant in Tustin

This review is long overdue, but finally got around to it. Boy was I unimpressed.

Ordered a custom cake for our wedding back in 2022. The tasting was great and we picked our colors (soft spring colors), flavors, the topper and all the other details. We had picked it out about 3 months before the wedding day.

A couple of days later I called and adjusted the colors I had picked (Now hues of pink and a burgundy and green!) and emailed them the reference photo of the colors I wanted and they confirmed in email as well the exact changes. (See pic for reference and their email confirmation)

Come my wedding day, I was so excited to see the cake, but to my dismay, the entire color scheme was off and on top of that they had ordered the topper incorrectly. I was so so disappointed I started to tear up. But oh well I guess. Nothing I can do now…

Considering the amount paid and time provided, I had expected that the order would have been at the very least, accurate, but that was not the case. The cake itself tasted great. That was the only good part. I guess it’s what’s on the inside that counts, right? Lol

Still super bummed that everything went wrong other than the flavors. Didn’t even want to take pictures of the cake… Still get sad looking at the cake cutting and seeing neon orange and yellow and, in my opinion, an ugly topper I didn’t ask for lol (see pic of the actual cake and the incorrect topper and a reference of what I had actually ordered)

My advice if you order from here - quadruple check ALL your order details with them MULTIPLE times to avoid a disappointment. Try to get picture confirmations! Trust me on this. Don’t be like me. Don’t give them the benefit of the doubt to get it right.

Their cakes taste good. Their order...

My husband and I chose this bakery since they were an approved vendor through our venue.We scheduled our cake tasting and decided on the details of the cake and flavors with Cindy who was extremely kind,we felt we were in good hands.However, the day of our wedding we tried our cake and immediately knew something was wrong.As far as the presentation it was exactly what we wanted a three tier naked cake with fresh berries it was beautiful but the bottom tier and the largest tier also served to majority of our guests was supposed to be chocolate caramel creme brulee but instead tasted like a plain chocolate and vanilla cake filled with what seemed like vanilla whipped frosting.The top two tiers were lemon blueberry which were amazing and exactly how we remembered it but the bottom tier was so disappointing. No one wanted to finish their slice of cake we even offered the servers and venue staff to take it home since we did not want to take a cake that wasnt what we wanted home, they even tried it and proceeded to throw it away instead which says a lot about the quality of the cake.It was really disappointing to see the cake go to waste but it simply was not what we wanted and just overall not good.It felt like our money was literally being thrown down the drain.I have been in contact with the bakery and am interested to see how they proceed to resolve this for us as the wedding has already passed and there is no going back.I will update my review based on their conflict resolution/ customer complaint processing. I also have communicated that I am not expecting a full refund but that it seems reasonable to at least be refunded for whatever the cost of the bottom tier would be since the other two tiers were perfectly fine and the...

First time I ordered/purchased a custom cake was awesome! Armando did a great job! I was very pleased with the outcome of the cake! Unfortunately the second time I ordered another cake it was a disaster. The cake was not pretty at all. I was very disappointed when I arrived to pick it up. This was for my moms 50th b'day , it was supposed to be a wonderful surprise. The decoration was horrible, instead of Armando taking time to work on it he had the baker do it for him. To top it off the young rude girl that was there to "help" me was nothing but rude when I requested for them to fix the cake, I am not one to be rude but this rude a** girl got under my skin with her poor customer service. She denied me getting my money back after explaining to her how unhappy I was with the cake. She pretty much said no to every request. She wanted to charge me a 30%fee to get my money back, because "that's the way our company works" I never signed or agree to such thing nor was this mentioned. After a phone call away I was able to get my money back. She should not be working there! I would have giving this place another chance if she had not...