Pinot's Palette — Restaurant in Tustin

My family had an extremely miserable experience at the Tustin location on 5th Aug 6.30pm. I usually do not write bad reviews but this affected us badly. It was my 2 year old's birthday and we had prebooked the cake online with a message on it. We received the order confirmation and we went to pick up the cake before cake cutting and then the person in charge came and simply told us sorry we dont have the cake. They then told us to pick any cake which is available there at the time. When we asked them the reason for this mistake, they told the morning shift person gave the cake to some other customer by mistake. Even after hearing their irresponsible answer neither me nor my husband reacted thinking that we can try to get new writing on any available cake as mistakes can happen. But then when we asked them why you did not inform us over call ahead so that we will get some time to figure it out rather than putting us on trouble at the very last moment. We were informed when we were at the store to pick up. For that question, they simply answered they were busy. Does they actual realize who makes them busy - It is the Customer who makes them busy. Later they also said there is nobody to give us a writing on the cake so we took a full refund. We had to run searching for bakery open during late evening with a bakery person who can actually write on the cake and my child was very fortunate to get a good cake from near by Albertsons. Please note we have bought cakes from 85C before also but we lost that faith now. Think before ordering Cake online from Tustin 85C as you will end up running behind other bakers at...

I tried to place an online order, but was getting the "this location is not available for online order error. It was afternoon on Monday and this location was showing as open so I wasn't sure why. I called and got no answer.

I called another 85C bakery in my city and asked them about the this location (because this location is closer to my house) and they said that they were probably just understaffed at the moment and that's why they're not answering the phone and turned off online ordering.

I told my mom this and she immediately left for this 85C bakery. When she got back I asked her, "so, were they super busy?"

And she said - "no, they just had no will to work". When she got there, there were absolutely no other customers and upon walking up to the cash - one employee saw her and quickly started to wipe a tray while the other one stood around like a zombie and ignored her.

I cannot imagine that the store went from being packed to empty in the 10 minutes it took for my mom to drive over there. It seems to me like they just didn't want to deal with any...

This place has improved since my first about 3 months ago. The variety of baked goods has improved. They still need to be better staffed. There's always only 1 cashier and 1 barista, therefore slow line. But for the most part, it has improved and their baked goods are second to none! Always love 85°! Enjoy! 😊

September 2021 Okay, let's just list out the areas that can be improved by better management. But before doing so, let's paint a picture. This branch looks "abandoned" and if that is the case, where the branch is closing, something should be mentioned because it gives an awful first impression and doesn't do justice to the normal 85° that we all LOVE, LOVE, LOVE!!! 😊 Here are the shortcomings: Lack of variety of baked goods, besides cakes Understaffed: always only 1 at the register and 1 making drinks. SUPER SLOW Cleanliness: again, just picture "abandoned" Back to positive, the staff, although shorthanded, are very nice and pleasant. For what it's worth, ENJOY the delicious baked goods! P.S.: the new MUST HAVE is "Mixed...