China 1 Twin Oaks — Restaurant in Twin Oaks

I used the online ordering app to place my order. I ordered 2 lunch specials - First one was Shrimp in Garlic Sauce, with my choices I picked “very hot” and in special instructions asked for NO green pepper. I also chose the side of egg drop soup and in the same instructions I asked for no green pepper, I asked for them to put green onions in the soup. My 2nd pick was the chicken lo mein, in the special instructions on that one I asked that they substitute shrimp and that I would pay the difference.

I give it 2 stars because the food was ready and hot when I got there, however my Shrimp with Garlic sauce was not even a tiny bit spicy, like NO kick or fire at all! It also had green peppers, yet my soup had the green onions. They obviously saw the special instructions. The lo mein was chicken, which one could argue is what the primary order said, however the special instructions clearly state otherwise and if they could not accommodate they should have called or just not made it and put a note on my order.

I love Chinese food and most of ya know that when we order something specific it’s because it’s our craving and this just completely missed every spot of craving I...

We were looking for a new Chinese place and chose China 1. I ordered from this restaurant through door dash, and two of my items were wrong. I left a note to please omit vegetables and add extra onions, not knowing if there would be bean sprouts or carrots in the fried rice, and instead everything including onions were left out. The shrimp in our other friend rice order was not clean, it still had the digestive tract in tact. When I called about both of these items, the gentleman on the line at first told us he was looking at our order at the restaurant being made when it had been delivered and was sitting on my kitchen table. He then argued about how they get the shrimp from their supplier, wash, and cook it but did not mention anything about cleaning it, and instead of contacting me to confirm the onion issue he took things as remove all onions (which is fine, that was a miscommunication on both of us).

What I don’t appreciate is the hostility and argumentative tone from this gentleman, and that instead of trying to resolve these issues just told me to “get your money back from doordash.” We will not be ordering...

The food is good here but I'm not sure I'll be ordering again. Our food took over an hour and then when we handed the driver our cash and shut the door a few minutes later she knocked again on our door and asked for more of a tip because she doesn't get paid for mileage and our apartment is farther than she wanted to drive. She continues to say that she doesn't understand why they give out delivery menus this far away. I told her that I was sorry that I didn't have anymore cash and then it took over an hour to get our food. I'm in customer service and sometimes I get tips but if I don't I would never ask for more of a tip that's...