Yamato — Restaurant in Tyler

The food was amazing!! Steve was an AWESOME Habachi Chef who "schooled" us on the history. The only reason I gave Yamato a 1 star is because they allowed this man to walk away from our table that night without the gracious tip we left him. They also gave him a table knowing that he was requested and reserved for a another. We specifically asked for Steve because we were told he was the best and he was. Our waiter, let's just call him Brother T ( you know exactly who you are), told us, " I don't add gratuity to large tables because I like for my customers to give what they want." My mother asked him if the tip would be split between him and Steve and he said that it would. This person also went out of his way to make sure all of the food was not on the set up cart for the grill. Unfortunately, I just found out that this man's money was stolen from him and I wanted everyone to be aware of this theft just in case you gave a tip here and thought it was going to the chef. If you left it on your card then it was split but if it was cash your chef probably didn't get his/her tip it was probably stolen by the waiter like mine was. Brother T, you didn't have to steal the money nor be dishonest. Going to Kawas it's a more welcoming environment anyway. Get yall some (professional) staff and new lighting. I am also still waiting on a response from the email I sent this morning. The owner of this business needs to know that his managers are allowing...

We go to this store exclusively to eat sushi. We have not been disappointed by the food anytime we have been there. I forgot to take pictures but the food is always nicely plated with artistic patterns in the sauces on the plate making it visually pleasing as well. Flavors are always fresh. I only eat the cooked sushi and they will also make it without the sea weed if you prefer. I have family who eats the raw sushi and lives it as well. The disappointments of this store is solely the servers. On the sushi side of the restaurant there is usually the same servers. One male and one female. Neither of them are very friendly and in all honesty they seem to be rushing you to leave. They don't check on you much at all after you get your food as though they want you to simply eat and leave. They stand at the and of the table to serve everyone which means they constantly reach over the plates of the people at the ends of the table. I see that as simply unclean techniques to reach over the plates of others. The female server dumped tea all in my lap once. Never apologized nor tried to make up for it on the bill or anything. We go back for the food. It really is great. Just don't expect excellent service to go with it on the sushi side of the establishment! Because of the food I give it 4 stars. It is that much better than the service. If it wasn't for the food, I would bump it down to...

So to start I love Yamato’s the food is delicious and the entertainment you get at the hibachi grill is fun and light. However last night we took my parents there for their anniversary dinner along with quite a few friends and our hibachi chef “Scot” was awful in my opinion. He was more interested in talking about his vulgar personal life and all of the mothers of his children and their drama than actually preparing our food in a timely manner. He kept going on and on about things he should not discuss with customers and kept getting orders wrong. For instance he kept calling our friend “Grandma” in a durogatory manner and gave her fried rice rather than steamed rice which tipped the balance of everyone else’s portion of fried rice and to make it worse when her fried rice finally came he simply took it from her without asking because she “already got enough rice” she didn’t make a fuss but I could tell it upset her. Then He proceeded to tell us he was old enough to be dating grandmas and that instead of being a mother F-er that he was now a grandma F-er. (Very crude) Now that being said I still enjoy this restaurant and the food I just hope we don’t get the same chef again. I don’t think that he should be fired but he simply needs to change the subjects he discusses and the time it takes for...