Domino's Pizza — Restaurant in Ukiah

UPDATE Oct 17 2024* On the decline again, after pizza was out of the oven, it took 30 minutes to get to us. Pizza was not at all hot but burnt. Do better or lose us again Domino's. Little Caesars is walking distance from our house!

used to be our favorite chain pizza spot. We moved to Ukiah and there wasn't one, as soon as we heard there would be one opening we were extatic. We ordered pizza several times and were more than upset. Every single order had something wrong. Toppings not what we ordered, drinks not even brought to us and had to wait another hour for them to be brought back to us and didn't even bring the coke, driver brought water. Pizza under cooked, pizza burnt several times, the tracker is never correct. So we stopped using Domino's. That was a year ago, we figured maybe it's just because they are new, give them time and we can try later.

WRONG!!! We ordered from them again, same old issues wrong toppings, barely any cheese on two pizzas, over cooked. Get your standards in order Domino's. If you want good chain pizza don't waste your money here, go to Little Caesars they are far better by miles compared to this location. We won't even be using the free pizza coupon they gave us for telling them about the issues.

UPDATE After a year, this location has certainly made excellent changes. I felt the need to correct my above review. We have not had any burnt, missing, or wrong ingredients. They have been near perfect on every order in recent months. Great job guys and we look forto...

Ordered two pizzas online for delivery at 5:10pm. Monitored their "Tracking Service" on their website and at 5:45pm it stated delivered. I opened the door to find no pizzas waiting for me. Called Dominos and they stated that my order was with the delivery driver and that they were running a little behind. Waited till 6:45pm and called Dominos again wanting an update on what was going on with the delivery driver and my order. Was told that my order was still with the driver and that he was very close to dropping it off. (I started to wonder just how cold that pizza must be after an hour of being in the delivery driver's car).

At 7:45pm, I called again and when they answered they said "Thanks for calling, but we are closed.". I said "Ok, well then I got a problem as I still don't have my order delivered.". After some back and forth of giving my information (for the third time), I was told that my order had been delivered to the wrong address. They said they would remake my order and it would be ready in 15 minutes.

Well, it took longer than that (which I expected) but it finally arrived. The thing that really gets me though is that there was no real apology, no offer for credit on my next order, nothing but "Hey, Happy New Year!". Sorry, but that is not good enough. If they had been upfront about being behind or misplacing my order and actually sound genuine in being sorry for the mix up, I would completely understand. Mistakes happen. To just blow it off though, that's pretty...

We order from Dominos quit a bit but Friday night the crew did not have it together. We ordered online and went in to pickup and pay and it was a cluster in there. When we walked in there were 3 people in line and myself and another guy walked in. They had one person working the register and 4 to 5 people making pizzas and getting the orders together. The cashier asked for help a couple of times but the others just kept doing there thing. The cashier was having trouble with the computer and needed assistance but no one was helping. No one wanted to step up and lead the ship. When it was finally my turn a woman said what can I help you with and I told her I had an order to pickup she asked my name and then went to go find it. When she couldn't find it she did not came back to tell me she just went off and started making pizzas. Then another girl came up to the register but she didn't ask if she could help me so I said can you help me? She looked up and said shyly want can I help you with. I told her I was here to pickup my order and she asked for my name went and found the order and came back and I finally paid and got out of there. Dominos you need to have a manager who can do their job and step up and be a manager at all times. This place was like a boat with crew members but no leader to...