Dunkin' — Restaurant in Union

If I could leave this Dunkin 0 stars I would. The service is the worst. There is no point in ordering through the mobile app because your order is never ready, let alone even started by the time you get there. It does not matter if it’s early morning or before closing. They have no urgency and they lack customer service all around. This is the closest Dunkin to our home but I will be traveling further for Dunkin instead of returning here. We’ve given them endless chances but it’s never changing, only getting worse. And on top of it all, you wait so long for food and coffee and it’s always...

Around 10 a.m. I visited. Superb customer service from a male cashier. I asked him for a coconut flavored coffee for my wife where he informed me they did not have yet suggested a coconut swirl additive as an alternative which was a great suggestion and I also asked which was his favorite drink and he explained a cold caramel whipped cream drink and I asked for as well. He was cheerful, polite, and professional in every which way. When I tasted my drink I was satisfied and my wife found a new favorite beverage. I give allot of thanks towards that customer...

UPDATE This location has been completely upgraded with new display case, and equipment. They have staff that comes out and cleans the dining area frequently. I saw him several times when I was there. Very nice!

I don't live in the area but when I have a Dr's appointment I will stop by for coffee.The entrance and parking lot are well maintained with no sign of debris. The store is clean and they have recently implemented an additional sanitizing clean. The staff is very friendly and professional. One of my go...