White Castle — Restaurant in University City

I understand the long hours, the late hours and even sometimes the disrespect from customers. But when you choose customer service then you must know you've made a decision to always be on your best. Always be on your best with customer questions, customer dissatisfaction, and even maybe sometimes an occasional thank you good job. I was not pleased with my service on last night December 23rd. I had no intentions of taking a refund I just wanted to have clarity of my order without the frustration the negative conversation and the lack of respect in the tone of voice from the manager by which was supported and I appreciate the support from her co-worker all I did was ask a question and it turned into an unnecessary feeling that will never have me going to the White Castle on Olive Boulevard again. I will travel to another...

Why, at 1am, do I need to wait in line to get to the speaker, then wait to get to the window to pick up an online order? Why is it not allowed to skip the speaker. If it takes me 15 minutes to get there, shouldn't the food be done? It's not ordered ahead, so typically, when you receive the order you make it. Im being told they won't make it until I get to the speaker for pick up!? What is the point in online ordering???? And all the while, I sit for 30+ minutes in your drive thru, other people pull up next to drive thru, walk up and get their food!? I encourage you as the GM, DL and up, coming from a GM/AGM... to place an online order late night thru Uber eats, door dash or postmates and see for yourself! Talk to your...

I took my son to the U-City location since I was in the area. He ordered the #1 meal with a rootbeer soda & a 3pc. mozzarella sticks. We were in the drive thru-line from 5:08p.m. until 5:37p.m. It was only 2 cars ahead of us, the car in front of us had 1 bag handed to them. So when I pulled up to the window I told the cashier that their wait time is horrible & I can't believe they have customers waiting so long for small orders & they don't even have lobby customers. He apologized & handed me my order another 4 minutes later. To make an already bad experience worse my sons burgers were extra soggy & they gave him a Coke instead of Rootbeer. Needless to say we won't be returning to...