Chick-fil-A — Restaurant in Upland

My experience with Chick fil a today was upsetting. I went through the drive thru, I was still in time for their breakfast so I ordered breakfast for myself and a grilled chicken filet for the dog. They ordering was quick, they had several people taking orders and doing card payments. I got up to the window received my orange juice, but they told me it would be a few minutes for the biscuit sandwich. They directed me to park in front of there was an open spot and someone would run the food out when it was ready. The parking lot was packed with people waiting for their food. I was lucky and there was an open spot in front. I parked and waited, and waited and waited. It seemed like they kept running food out, delivery drivers kept picking up food and I still waited. Then they started calling names, I listened and still didn’t hear my name. Finally, 20 minutes go by and still no food. I went up to the door telling the lady passing out orders that I hadn’t received my food yet. She checked for my name, nothing. I gave her my order, nothing. Then the manager comes out hands me a receipt and tells me in a dismissive way that they gave my order to someone else, but they refunded me, would I like anything off the lunch menu. I told the manager no I had come for breakfast thank you and left. I’m super disappointed. My orders always get messed up, missing sauces, a missing meal once and now this. Chick fil a, while you want to be fast and efficient maybe you shouldn’t have so many people waiting for food in the parking lot and giving orders away to the wrong person. I was a loyal customer since you came to California despite the many times I received missing items in my orders, but I will not...

This is the worst experience I have ever encountered at a Chick-fil-A. The counter service was ok. However the way the registers are set up there are two so close together you can’t hear what the order taker is saying. When we went into the dining room there were quite a few tables available however none were clean, including the seating. We chose the least dirty table and when our food came asked the server to wipe the table. He came back with one wet wipe and just wiped the spilled sauce that I had pointed out. I had to ask him for napkins, straws and the sauces we ordered. While dining, an older child threw up on a table across from me. The mother looked for some napkins to clean it up but since there are none available to the public she left and that table went unclean for at least 1/2 hour, when I finally had to wave someone down to point it out, which took another 10 minutes for someone else to go clean it up. The floors were filthy with food scraps and spilled drinks. Thank goodness we didn’t have the need to use the restrooms, because who knows what condition they were in. I will not be returning to this restaurant for dine-in and will let anyone I know to avoid the same. The food was ok but the...

Aw, my heart… my story is a little sad, but gosh did Chick-fil-a transition it into something beautiful ❤️🙏 so, my brother passed away 💔 and it’s been a tough journey as I’m grieving. I found a $5 gift card for Chick-fil-a in his room and decided we could have a “last meal” together (I’m already crying writing this, ugh). I went to this location and they have 2 lanes. I was silly and pulled into the longer lane by accident, but I didn’t mind and was going to just wait my turn. But the car in the other lane let me go ahead of them, so I asked the cashier if I could pay for their meal too (my brother would have really appreciated that). I gave him the gift card and my debit card, but I asked him for the gift card back even though it was empty. He said he can toss it for me, so I explained the reason and started tearing up of course. This guy refunded my entire order, including the car behind me, and there’s still $5 on my brother’s gift card ❤️ this meant so much to me, I bawled in the parking lot and called my mom to share what happened. I’ll forever be...