Dutch Bros Coffee — Restaurant in Upland

I pulled up at about 2:00 p.m. and there were probably 10 to 15 cars in the Drive-Thru going down the street so I parked and got up my car and locked up to the window. There were a lot of people waiting around and none of them were waiting to order. They had all already ordered so I placed my order I got a cake shake and a blended rebel. About 20 minutes later I asked if they were getting close to my order because multiple people had walked up and gotten their drinks after I placed my order. They said my drink would be ready soon so I waited another 10 or so minutes and was told my drink would be up next. I saw them give at least four more people drinks before I told them I needed a refund because they should have told me it would be 45 minutes just to get two drinks from the beginning. The girl said fine and had no idea how to issue a refund after a few more minutes she ended up having to talk to a manager who was like I'm sorry and proceeded to give me my cash refund. I told the manager that employees need to be advising people if it's going to be 45 minutes for two drinks. He agreed. My friend also said I should have gotten my order for free and should have received my drinks with the refund. He was nice and agreed. I did get the two drinks and we loved both of them if I come back I will order in the app. The employees didn't tell me to do that but several customers who saw how frustrated I was advised that the app will speed things up and you get your first drink for free so I might give them another try another day. But I'll definitely order in the app or go through the drive-thru if...

This location is BY FAR the worst dutch bros in the area now. I have been coming here since it first opened in upland and it was such a vibe back then. At first I loved it and my friends came every night after hanging out. HOWEVER lately there has been this new barista who is extremely rude and disrespectful. EVERY time we order she tries making it's fast that 75% of the time our order is wrong. There have been multiple occasions where we are handed drinks we didn't even order. THIS happens ONLY AT THIS LOCATION. TODAY I WENT TO GET A DRINK WITH CARAMEL INCLUDED AND MY DRINK CAME WITH BARELY ANY CARAMEL. When I asked for more caramel the employee told me I would have to pay extra. Pay extra for caramel you barely put?!!MIND YOU THIS BARISTA IS THE SAME ONE WHO CONSTANTLY MESSES UP OUR DRINKS. SHE GAVE ME SO MUCH ATTITUDE I WAS APPALLED. I was upset and she noticed. Instead to remediating she decided with the most disrespectful tone to say "excuse me is there a problem". I told her no and to just put the caramel and she repeated the fact that I would have to pay extra which I did. I am so disappointed in this dutch bros. Unfortunately it seems every time I ago at night time I encounter the same barista and I already know my dutch bros experience will be ruined. IVE HAD MULTIPLE FRIENDS COME HERE AND HAVE ISSUES WITH THE SAME BARISTA. I...

This location is the closest to me but I try to avoid at all costs. I go to East vale, Covina, and Fontana if I want my drink done correctly. I shouldn't have to make that 20 minute plus drive but I do because of the horrible costumer service when I let them know the drink doesn't taste right. They always tell me with attitude if I know how it supposed to taste or do I know how to make it. I moved from central Cali where I lived in the middle of 4 dutchbros. Why should I have to explain myself how I know my regular drink should taste like. Yesterday I gave the place another shot due to it being 8 minutes from me, I ordered Bob Marley breve, white coffee fireball shot, not a domino, I got a domino...its frustrating that I can't even ask to get it fixed for fear of them trying to spit on my drink for being a difficult costumer or roll their eyes at me if I do and them arguing with me that this is the way it should taste. Sometimes the milk be tasting sour like they leave the milk out for long periods of time. Try the other locations you will see the...