Gameology — Local services in Upland

Gameology recently started making a number of improvements to their store, and so I felt that it was finally time for me to write a review for my card store of choice. First and foremost among their improvements is their new furniture, which is a high step above their older chairs and tables. Everything feels very new and modern, which really makes the whole shop look much cleaner and more orderly. They also finally did away with their old rooted-through boxes of common cards, moving them behind the counter where they will stay ordered, and placing a binder showing their availability where the boxes used to sit. It makes the process of finding that one uncommon you need much more streamlined. The players who visit Gameology are a friendly, welcoming crowd and there's a healthy mix of novice and veteran players. I personally go to Gameology for their Magic events, so I can't speak as much to the Yu-Gi-Oh! and tabletop crowds, but I frequently see large groups of players having a great time with their other hobbies. The staff is also quite friendly and are always able to help you find anything you're looking for, although I wouldn't recommend taking up too much of their time during tournaments, since their attention will be divided between you and any problems that might arise. Overall Gameology is a great store, whether you're practicing for the next GP or just looking to pick up a new board game. It's certainly my go-to game shop, and I'd recommend it over anything else...

I recently visited the store for the first time with high expectations, but was disappointed with my experience. While I understand it was busy game night, I felt that the pricing for the cards was higher than the market value and the employee named “Sean” was inflexible with negotiations at all. Wouldn’t even negotiate 1 penny less even if I wanted to buy multiple cards that are already Above Market price. Additionally, I had to wait 10 minutes before being assisted and despite my intention to make a significant purchase, I was unable to reach any agreement with the owner. For a store that only does store-credit they really are inflexible despite your best effort to pay in cash. For those who know me in the pokemon community I suggest you stay away there’s not much for you here.

Update 02/02/2023 Edit in response: Relying solely on market price ignores the value that a customer places on individual purchase, and the potential for building long-term customer relationships through fair and flexible pricing. This is actually the first and ONLY store that is completely non-negotiable on pricing and I have gone to several TCG shops across SoCal. Negotiating on pricing demonstrates a willingness to work with customers and meet their needs, leading to customer satisfaction and loyalty. Additionally, not all customers are buying in bulk, and offering discounts for smaller purchases can still be a profitable...

Great store. Competitive prices both in buying and selling. Employees are very knowledgeable about many games. While sometimes terse and seemingly annoyed, do not mistake their loathing for dumb questions, rude haggling, and over sensitive customers as something to avoid. They are just as likely to throw you a box of unsorted cards to find what you want as they are to sit beside you on FNM and analyze your deck strategy, give you pointers, and help your overall game to get W's. These are my kind of people...the right level of brash, with a hint of sincerity that keeps you coming back. You are not a royal guest...you are a member of the community...and as such, there will be no red carpet or Macy's level customer service...What's wrong with that? Nothing.

Patrons are typical to the card game scene. A variety of people ranging in different levels of brilliance, humor, social skills, hygiene, shyness, etc. etc.

Someone commented here that everyone was rude and that the store should be closed down: Ever consider that your sensitivity knob is turned up too high? Or...maybe, you expect to be treated like royalty without having ever shown that you deserve it? Sounds to me like they read that and treated you poorly so you would leave and not come back. Again, It's a far cry from Macy's...lower your nose.

I've been coming to this store now for about a month and a half, and each time...I...