Rita's Italian Ice & Frozen Custard — Restaurant in Upper Darby

I am not usually one to write reviews but felt this was necessary after the experience that I had tonight. My boyfriend and I went to Rita's this evening to get a custard twist and a mint chocolate chip misto. While my boyfriend was drinking his misto, he bit down on what he thought was a chocolate chip, but quickly discovered there had been a red press-on nail that had some how gotten mixed in with his drink. We immediately turned around and brought this to the attention of the employees. While they were apologetic and able to replace the misto, we are left feeling very uneasy after this experience. We were frequent customers of Rita's and are extremely...

I just went tonight to get my toddler and I some water ice, I ordered my toddlers first and said can I please have a kid size cotton candy and a small mint chocolate chip misto? And they scooped me a small size water ice not kids size which I don’t like to give my daughter that much she’s young and I said is this a kid size it looks bigger? And they said back rudely “no you ordered a small” no? I ordered a kids size for sure positive of it and they wouldn’t fix it wouldn’t charge me for a kid cup and were not customer service friendly at all. Shocking because I’ve never had this rude...

RITAs used to have bits of fruit in their Italian ice. I was old enough when Ritas started popping up, they were the best! The Italian ice used to be so much more flavorful and delicious. The lemon or cherry isn't even flavorful anymore. So dissatisfied and disappointed in the loss of flavor. I understand that making a larger menu and different ice cream flavors and toppings to make it pretty for girls & boys boost sales, but quality over quantity is tested and true time...