Pizza Hut — Restaurant in Upper Deerfield Township

This is a difficult review to write. Pizza Hut has become our preferred pizzeria, largely but not solely due to the stuffed crust. However, I am unlikely to order from them again, because they now rely on Door Dash for all their deliveries, and I have twice found that service unreliable. The first time was a delivery from somewhere else which was missing part of the order. This time, because the driver could not contact us by phone in regard to an online order, he did not deliver it. There being no way to contact the store online, and no response from corporate when I explained the issue in a survey response, I had to make a special trip to the store to resolve it. Even though it was most of a month later, the manager readily, courteously, and effectively addressed the issue--but could offer no advice on preventing it from happening again. If I place an order online, I expect it to be delivered. That's not negotiable.

I noticed that a major competitor has on its website a way to message the store filling the order. Pizza Hut needs...

I am so tired of this Pizza Hut. Unfortunately, my three boys LOVE Pizza Hut. So I order delivery atleast once every three weeks. Every single time they forget something from my order. Just tonight it was my order of a 2liter starry soda. This is a real treat for my kids because it’s either water or milk that we drink, on a occasion 100% juice..well, when the delivery person came (DoorDash I’m assuming) he tells me that they don’t sell soda at that store. 😐 not only that they don’t sell it, but that it wasn’t in the order he received..so I call and an answering service answers just like last time, they transfer me to the location I ordered from and the line rings for 15 minutes. Needless to say, I guess we’ll be drinking water with our pizza...

I order from here regularly and they always forget stuff!!!! And then when I call to tell them it's impossible to get through to the actual store it rings and rings and then I'm disconnected there stealing I paid for items that I haven't received and I can't even get through to a real person at the store to tell them they forgot part of my order it's ridiculous I don't know what's going on over there but unfortunately I'm going to have to take my money some where else because I'm tired of...