Dairy Queen Grill & Chill — Restaurant in Urbana

We normally love Dairy Queen but unfortunately our experience at this location was very subpar. The food itself was fine- nothing special but not terribly disappointing. About what you would expect from DQ.

However, the service we received was poor. After placing our order, we stepped away to find a table, but realized we forgot drinks. I went back up to ask for a water cup, and despite the presence of multiple employees behind the counter, none of them would look at me, much less acknowledge me. After waiting for a few minutes and not wanting to be rude, I finally spoke up and asked for two cups of water. The employee who looked up still didn’t say anything, but luckily someone else emerged and gave me 1 cup. I had to quickly ask for a second cup, at which said employee sighed deeply before begrudgingly turning around to get another cup.

Further, upon receiving our food, we were not given utensils and were missing part of our order. When I went back up to the counter to ask for the missing items, the workers looked at me like I was speaking a foreign language before seemingly processing what I was saying and retrieving the items for me.

TLDR: Food was fine, service was not. Missing items and poor...

I usually try to avoid rating these kind of places nothing's wrong with them it's just without going inside and only using drive thru it's not a very fair evaluation. I can't speak on their behalf of the Interior but the exterior is very nice the food is always great. they have a pulled pork sandwich I really love with a pretzel bun, which are always hard to come by at a fast food place. The reason I gave them a four out of five is so I can stop giving 5 out of 5 unless it's absolutely positive review there's absolutely nothing wrong that I'm aware of at this location other than their parking lot is rather hard to get in and out of so be careful last thing you wanted to get is clipped on that street. But the the previous comment in no way hinder my review as that is beyond their control they are great place to go for ice cream as well. I usually get a chocolate blizzard that's really good with some brownie bits in it. I would strongly recommend going here if you want to...

Decided to try This location again. As I've had food quality problems here in the past. I ordered a 6 pc strip basket with gravy. Everything tasted ok. A little soggy. The strips were really hard. It was my lunch break so I ate fast. 3 hours later my stomach is bubbling. This is the only thing I've eaten in 24 hours. At the 6 to 8 hour mark. After eating. I have dishereia that is urgent and explosive. I've puked soo many times the blood vessels in my face are bursting. It's now the 12 hour mark. I'm still very ill. It's coming out both ends violently. I'm 30 years in the restaurant industry. I guarantee this place is unsanitary. They are foing something wrong Because this isn't the first time. I'd warn everyone do not go here unless you wanna be stuck in your bathroom for a...