Espresso Royale Cafe- Grainger Engineering Library — Restaurant in Urbana

Hello,

Today (Mar 2), I visited your coffee shop in Grainger. I ordered a large latte first, and later, I asked a girl working there if I could have a cup. The girl gave me a small cup, and I wondered if I could have the large one. The girl said no, and they needed to charge me for the larger cup. I said yes and asked how much; when I was about to pay for the large cup while I was putting the small cup back on top of the coffee machine, a guy suddenly came to me and said: In the future, do not touch this area (the cups' area)

I just wanted to put the small cup your other staff (a girl) gave me back. I explained to him so. However, he responded loudly and harshly, "No argument; there is no argument." I found this to be very unprofessional and it upset me very much. It was unnecessary. Individuals working in customer service should not yell at their customers or say something as curt as "no argument" when the customer is calmly speaking with them.

I shall not return to this location and will be posting a review. This is simply unacceptable behavior from a member of your team and it frankly ruined...

One of the nearest places to get coffee from the engineering building from the north of campus. This coffee is on the first floor of Grainger Engineering Library. Therefore, if the Library is closed, the coffee shop is not open either. There is an eating and drinking area next to the espresso royale. The avacado toast is also good but it may take longer for the staff to prepare this item. I usually order an mid or large...

The reason for the one star review overall is due to the fact that you have changed the chai latte. Your chai was the best in the Champaign-Urbana area and recently you have changed ithe recipe and the new mix is awful. Now I have no reason to come to Espresso Royale if my beverage of choice is not available.

You still have great staff and your food is good but I won't come there just for the food I come there for...