Subway — Restaurant in Urbana

Made me one sandwich and then tried to charge me for another; apparently they have gotten rid of the Italian BMT entirely and replaced it with an "Ultimate BMT" - the only difference is that the latter should have twice as much cheese which they did not do (not that twice as much cheese is worth 2 extra dollars, but at least that's a corporate issue instead of local). Then they started to argue and condescend to me when I complained - I asked for an Italian BMT and they could have told me upfront that they don't make those anymore instead of making the entire sandwich and then trying to guilt me. I have been going to this location every week or two but usually order for pickup; I really can't believe how they treat customers...

Came here after a great bingsu from across the street to get sandwiches for the road. We are from out of state, visiting UIUC, this was our last stop in the area. It could have not been any worse. The owner lady couldn’t be any meaner- giving my children attitude while taking the order.

Apparently she was upset at us because someone came in and out after seeing that there was a line.

We ended up having to get out without any sandwiches, because I could not believe the attitude she was...

Ashmita has the best customer service!! She always greets me with a smile and we indulge in a quick chat to catch up with each other! She recommends menu options if I want to try something new. I really enjoy their breakfast now because of her recommendation. I told her I eat half in the morning and half at lunch and so she took the time to cut it in half and wrap them separately! That was so nice!! Fresh ingredients and delicious sandwiches. This is by far my favorite...