Caribou Coffee — Restaurant in Urbandale

My girlfriend and I had stopped here previously to get a smoked salmon bagel and were disappointed to find there were only a few slices of salmon on it, much less than other einstein bagel places and not enough to actually cover the bagel. I figured they were a new place, so I decided I'd give them another shot. That turned out to be a mistake. I stopped here to pick up lunch for myself and some coworkers. I ordered two smoked salmon bagels and a sandwich, and when I got to my office, I realized they forgot one of the smoked salmon bagels. I would go back and complain, but when I asked for a receipt, the cashier said "oh you pick up food on the counter to my right", but the receipt was not in my bag with the food. To add insult to injury, when I took my sandwich out of the bag, they had cut through the paper and half of the sandwich fell apart and spilled in to the bag. The employees were very friendly and the food was good, just be sure to check that you have everything before you leave. For what it's worth, I'll only be stopping at the Einstein bagels on Mills Civic from now on to get my...

This is my second review after about 60 days of coming to Caribou Coffee on Hickman Road every Sunday. I also go to a breakfast club at Caribou Coffee on Ingersoll Avenue on Tuesday mornings. Einstein Bagels has now incorpirated its computer system into the Caribou Coffee computer system. Now when my weekly e-mail coupons come to me, the cash register scanner can read the bar code and give me the special price deal. There is a big free parking lot beside each building. There are plenty of tables and chairs so I can always find an open place to sit. My favorite coupon is the six bagels and a tub of shmear for $6.00. There are about 12 different kinds of bagels. My favorite in the toasted blueberry bagel with the maple syrup cream cheese shmear. I love the light roast blend coffee. The refills are free. I belong to the Caribou Coffee rewards program so I have the cashier ring up each purchase on my card. Then about once a month I get a free coffee or a free danish or a $2 discount on a purchase or 20% off...

We have been Caribou faithfuls for many years but this last visit was disappointing. The sandwiches we ordered were very hot on the outside (the bagel and bun) but the inside was cold or cool when we bit into it. Another couple behind us ordered two small coffees with cream, the woman working placed one in the window and said small coffee - when they walked up they said the order was for two and after touching the cup - said it was cold. The worker argued with them that she put two up there and someone else took one… other than us, they were the only people in the place and we had not taken one…. They just looked at her and asked politely for two small hot coffees with cream please. She wasn’t happy but made them their order. We had eaten our cold inside, very hot outside sandwiches and still didn’t have our coffees. They came much later. Service was awful. Food would have been good if cooked evenly. Coffee was good. Not thrilled with this visit and we don’t live nearby, won’t go out of our way...