Friedrichs Coffee — Restaurant in Urbandale

I stopped in to pick up a grande regular coffee and a biscotti which is my usual order. The young girl behind the counter calculated my order at $4.08. I gave her a $5.00 bill. She had to go to another register to make change. I put the change in the tip jar and waited. She walked away from the register and went to the drive up register and rang up another customer. She then went to talk with the other person that was working behind the counter for a minute or so and then started to take another order from the drive up window. At no time did she or her colleague behind the counter even think about giving me the cup of coffee or biscotti I ordered. After waiting for five minutes with no one doing anything to fill my order, I decided these people were too stupid to deal with so I left. I wouldn't bother to write this except that this is not the first time that I have had this very same experience at this Friedrichs Coffee. This the third time this has happened. I have also had several occasions where I had to wait because they were out of coffee and few instances where they were out of regular and just used the flavored coffee without telling me. This particular Friedrichs must go out of their way to find the most inattentive and disinterested people to work for them. I know I won't be going back to this store ever...

Walked in with my two boys, was not acknowledged for service other than one gal telling me to wear a mask. I was the only customer in the store, well over 15’ away from any employee, and behind plexiglass, so the request makes no sense. Waited for another 5 min at the counter, still neither employee bothered to take an order or ask if I needed help. I want to support local and have in the past, but repeatedly bad service makes me want to take business elsewhere.

Edit: we returned today after a few months to give them another chance. Even at the drive through, the employee taking my order was rude when I asked a clarifying question, and when I handed him my punch card that had 8 punches he told me they had stopped doing that and he would just throw it away. I paid for 9 coffees and have no way to redeem the points.

All of these are little things, but a little kindness and customer service goes a long way - even if the outcome is the same. I will not be returning to Friedrichs again, especially when there are two other coffee spots not far away that are happy to have...

I love Fredrichs. I spend 120 a month on coffee. I used to be loyal to the 42nd and University location but it has gone downhill. I have had my orders messed up. I ordered my favorite drink of the summer the Java classic and the person working had no idea and asked the person that always screws up our orders.

Fortunately, Fredrichs has many locations and we choose to drive farther for a better experience.

I hope somebody reads this from management. I had 700 points but everytime I load it at the store it says 0 points and loads repeatedly. I have spent a lot of money during this time and want my rewards.

Why do I love this place? In the 80s I was in the military and spent a month in Italy and fell in love with Espresso. I paid 700 dollars in the 80s for an Espresso machine, because there was nobody serving it in Des Moines. Fredrichs was the first place to pop up and their HomeFire Espresso is the best in Des Moines. Occasionally, I get a Americano with cream just to enjoy the roasting of this bean.

Once again, this is one of my favorite coffee shops...