Subway — Restaurant in Utah

I will start off by saying I know times right now are hard and everywhere is struggling through this pandemic. However, I would still expect customer service to be a big priority considering customers keep a place open. At this location we were asked to Order online so we did, we were then informed it would take 50 minutes to make 3 sandwiches. After waiting 30 minutes, we called and asked them if it would really take that long to make the sandwiches, they said they guess they can make it faster. After finally receiving the sandwiches we got home to all of the sandwiches being completely incorrect with a lot of topping that were not asked for on ever sandwich. So we called and asked to speak to a manager, the lady on the phone was very ignorant and when we asked if they sandwiches could be remade, she asked if we could just pick off the stuff we didn’t want. After arguing for a couple minutes she finally agrees to remake the sandwiches. I am not one to complain about service because I am a server myself however this is unacceptable behavior especially from a manager. Very very...

it’s not possible for me to leave a 0 so i give u a 1. i had the worst experience last night w my sandwich. I had asked for LIGHT MAYO AND MUSTARD! my sandwich was completely DRENCHED in mustard and mayo, it was impossible to eat. i called to ask them if they can remake it considering they’re not to close for another 20 mins, the employee refused and refunded me the money. that’s not what i had asked for but it’s fine, they didn’t want to clean up after making my food, they’d rather get paid to sit down and listen to music rather FIX my order that was so simple and they ruined. i will NEVER be returning here which sucks since the other closest subway is inside walmart but TERRIBLE TERRIBLE EXPERIENCE! i wish my husband had gotten the kids names so i could put it here but he did not. most disgusting sandwich ever! took one bite and it was just mustard and mayo . learn how to read orders correctly. i know they could’ve fixed my order they just...

How to get a meatball sub at 9:45. I was informed that they throw the meatballs away at 9:30. Teenager speaking to me was rude and non-professional. I ordered a turkey sub instead walked in to pay for the order to see everything having already been completely put away by 9:47 p.m. and said Teenager rudely asked so what do you want on your sandwich again? Even though I had just told him in detail. When I informed him I was the one he had spoken to he simply Shrugged his shoulders. Friends were hanging out in the lobby no one said anything professional or welcoming in any way. Very disappointed I walked out so as not to inconvenience them. The subway establishment in general I'm okay with, however what is wrong with this generation! Employees should be more rigorously vetted to avoid such horrible customer...