Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Valdosta

Just stopped in for lunch on the way home. Looked at other local restaurant choices but decided to go with a reliable fall back meal instead, but was soon greatly disappointed.

As we stepped in there was no one in line and our order was taken quickly. The gentleman at the counter was pleasant and did a good job in taking our order. But he did inform. Me that they did. It have any soda in either machine (lobby nor drive thru), so he offered sweet or unsweetened tea, I asked for water cups to which he explained that was not an option either. Just tea. So that was a hard pass but it wasn't his doing. So no need to be upset with him.

I had also requested ordering a few buns (to make sandwiches with the 20 piece strips we ordered for our family to share. ) But the guy at the counter asked how to ring it up and said he could only rung up toast.

Zaxby's Corporate -please add a charge for a bun! Why can't all Zaxby's sell buns????

Our order came out pretty promptly but we had ordered extra seasoning on all the fries and it seemed as though they lacked all seasoning entirely. That was solved with another trip to the counter, but had we taken the order to go as we had considered it would have been extra bland.

The fries were less than hot/crisp. And the strips were inconsistent both in size and breading. Several seemed extra crispy while others looked more grilled than breaded and fried.

The location, both dining area and restroom was clean. They gave us about 20 napkins which was more than sufficient and they were generous with sauces.

Another noticable difference in this location versus ours at home seemed less community supportive as the walls at ours are sprinkled with support of local schools and their sports teams. This one's decor is mostly about Zaxby's itself. My daughter said she saw a Georgia Tech something or other but I did not notice it while I was there. This had no bearing on my experience but it was a stark difference in decor versus what I'm used to seeing.

I learned I really do not like eating Zaxby's without being able to have a drink...

The drive through line when we arrived at roughly 2:40pm on 9/4/22 was long so I decided to use the app to place my order. I entered the line at 2:42 and placed my app order. It told me I had to go inside to the 'to go' shelf to retrieve my order - that it would be ready at 2:58pm. I parked and sent my son inside at 2:54 a few minutes early so he could get the order as soon as it was shelved. At 3:05 I walked in to check on him and found a haphazard line of people waiting anxiously around the counter. The shelves that would hold door dash, uber eats, to go orders, were empty. The young man behind the counter never asked who he could help or addressed anyone that didn't try to speak to him first. There was one person, the young man, at the counter and he had no customer service skills whatsoever. A door dash employee came in and waited forever to be acknowledged (keep in mind I had NEVER been acknowledged yet and this was 3:12pm). The door dash order wasn't ready, and in the meantime two customers who wanted to place dine in orders came in and were utterly confused as to where to go to place an order. All the people waiting for food and acknowledgement were blocking the cash register area where order should be placed. At 3:23 I loudly excused myself to the young man and asked if he had an order for (my first and last name). He handed me the bag. I asked for a cup. When my son and I checked the order, they had tossed the traditional wings. I specifically asked for plain. This was a $13+ meal that was cold, late, and prepared improperly. I exited and was livid but not about to wait to SEE if they'd try to correct the order. There was no redeeming quality about the restaurant at all. Customer service and simple manners and courtesy were...

I stopped in on Friday night 11/24 on the way home to grab a quick sandwich. First of all my order was taken, and when we went to get our drinks the drink machine was out of everything but diet. My wife asked the cashier if they could fill our drinks behind the counter. What appeared to be the manager came up beside her and responded before the cashier could say anything and was very rude saying " we got the same drinks back here that is out there." So my wife said all are out except diet. Do you have anything other than that? She said again "we got the same drinks back here that is out there." We sat down and waited for our order and noticed the people behind us ordered and as they went to get their drinks the counter cashier filled all their drinks behind the counter as they requested. The lady who I assume was the manager was no longer in sight at that time. So we also went back up and requested a coke and dr pepper which we received by staff who were polite. However, the way the other lady spoke to my wife and lied to her face is wrong. Especially if this individual is in a leadership role. What kind of example is being set for her team on customer service? This service was the worst I experienced anywhere. All the other staff were friendly, but the manager was very hateful. I would advise to go across the street to chik fil a if you want friendly service. At least chick fil a has professional leadership who provides courteous service to...