Mattress Firm Valdosta — Hotel in Valdosta

We chose to visit Mattress Firm for the purchase of a long overdue mattress, which might be better for our back and neck pain. We were dreading having to navigate through all the different types and deal with a high pressure sales person. We were pleasantly surprised when we were greeted and helped by “Ryan”. We appreciated the different choices he provided across all price points and his sharp expertise with the types of mattresses which would be suitable for our needs. He devoted time to us and answered all our questions. We purchased a Tempur-pedic mattress which was In the middle price range and had the perfect firmness and comfort for our needs. We are absolutely loving our new mattress and our back pain has improved significantly. The pillows Ryan allowed us to try with the mattresses were amazing so we purchased these as well and what a surprise….they are better than our “my pillow and Bamboo high dollar pillows”. Thank you Ryan for such a pleasant...

My experience at the Mattress Firm in Valdosta was great. I came days prior to my purchase and talked with the sales representative Shakira and she walked me through a variety of bed selections while also sharing important information on various sleep styles. There was no pressure to buy, no haggling, or no gimmicks. The rep wanted to make sure I was fully educated on my selection.

When I returned for the actual purchase, I was greeted by a different sales representative, Teresa, who was very knowledgeable and she walked me through the final purchasing process. The rep presented a number of purchasing options in conjunction with financing and afterwards we were able to close the deal. Both representatives made my buying experience a pleasant.

The customer service, knowledge of both the representatives, and the friendly conversation made this...

Bought a mattress 4 years ago with 10 year warranty and it started sagging so I called and got ahold of Katrina at the Valdosta store. She walked me thru the process to file a warranty claim on their website and within 5 days our warranty was approved @ 100% replacement. I then called Katrina back and set up day and time to come check out new mattresses and she was very knowledgeable and is always friendly (we knew her from the Thomasville store). She helped us pick out our replacement mattress and 2 days later it was delivered with both service guys being prompt with the delivery and actually 30 minutes ahead of our scheduled window and on a Sunday at that! They were so genuine and kind and got the old one out and the new one in with no issues! I highly recommend doing business with them....go try you a Temperpedic bed you will not be...