Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Valdosta

I am not a picky customer. I almost exclusively leave good reviews. However, this restaurant needs my feedback.

Today’s experience was unforgettable, in a bad way. Upon pulling in to the drive-thru line, it became obvious that it wasn’t moving quickly, but I decided to wait behind 4 cars anyway. I waited approximately 15 minutes before the ordering car moved to the pay window. Then I waited another 12-15 minutes for the next car to order. By then there were still two cars ahead so I decided to park and order inside the store.

Once inside the store I observed enough to realize why service was taking so long. I waited while employees were chatting it up, laughing, and generally meandering around at a snail’s pace. The kitchen staff were socializing and moved at a pace that clearly showed a lack of concern or care for customers. The front staff were chatting it up and wandering around, talking about everything except work. There was even an employee who was talking about how much she hated working at Zaxby’s (right in front of me). The girl taking drive-thru orders was not paying attention to anything but her personal conversation, and another girl was content filling dressing cups and socializing while cars wrapped around the parking lot and I stood at the counter ignored. I waited about 5 minutes before anyone recognized I was at the counter.

I poured my own teas once my order was taken, and after about 5 minutes I grabbed my food and left. Of course, my order was shorted food, and I also realized that the sweet tea dispenser was filled with unsweetened tea. Sadly, I expected these mishaps.

I don’t think I’ve ever seen any business run so carelessly in my life. I will never return. The saddest part about my experience is that I saw a college athletic team bus unload 30 kids as I was pulling away. Im sure they were hungry and happy to be at Zaxby’s before a long road-trip. But I knew that bus would never get their food in under an hour, if ever, and there may even be an employee walk-out.

Whoever owns this location needs a serious wake up call, because this Zaxby’s is far from the quality I’m used to from every other location I’ve visited. This store is a poor representation of the...

Avoid this place!!! Horrible experience! I frequent the Zaxbys by the mall on St Augustine Rd 3-4 times a week. My wife and I decided to try this one on Perimeter... Huge mistake!!! We were clearly given food that had been under a warmer from lunch and we orderd there at 4:17. Chicken tenders were dry and tasted like over cooked fish.. wings were dry and you could not even rub sauce off of them if you tried!!! The food wasn’t edible at all! I eat out a lot and I understand maybe getting an order wrong or something but this was trash and should have been thrown out!! We live on the other side of town so I had this horribly nasty surprise waiting on us when we got home hungry!! I would suggest going somewhere else based on the trash we were served!! I won’t be back there and hope I can help someone else save their time...

I took my nieces to Zaxbys on Inner Perimeter late Sunday (5.25.25) night and it was NOT an enjoyable trip. And I will say I realize they were close to closing for the night. It took us at least 10 solid minutes to get to the speaker. Placed my one item order, tried to order 3 milkshakes but the cashier said it wasn't working. Then it took another 15 to 20 minutes to even get our quesadilla. The young man behind the counter was covering the front of the store and the drive thru. The young lady we saw with him took an iPad and disappeared. By the time she came back, she came to the window and asked what we had ordered. What ??? I'm confused myself by then. I had considered driving somewhere else for food but we stayed in line. A lot of cars had already driven away since it was taking forever to...