Java Jax — Restaurant in Vallejo

The coffee is very good (the best part). I do LOVE the sandwich I get. I do think the prices are a bit high. Roughly $25 for two 20oz mocha&latte and 1 sandwich which I do think is a bit steep. I really try to support local small businesses as much as possible, so I do understand it's difficult to be competitive with big chains. I have always had a great experience with the staff they are not super bubbly, but they always give me a smile and are very kind and thorough with repeating orders back.

The owner on the other hand, he can be a bit much. It was very busy one morning, and the woman working was doing her best keeping up (stressed, but handling it well). He walks in and says "would you like some help?" She didn't respond because she was busy, and he asked her again kind of rudely... I'm like?... You CLEARLY see there is a line out the door and you want verbal confirmation that she needs help?! Yeah... I think she would appreciate the help!... She responded "yes", then he walked out! He went to go grab something from his car. What was the point of asking, then clarifying she wanted help... just to walk away?! Maybe he thought she "had it", but it seemed more like a controlling thing to me? The line was pretty long.

On another occasion I overheard him correcting patrons several times while ordering. I don't need a "coffee lesson", I don't care that a latte "doesn't have whipped cream", I just don't want it on there. My boyfriend is vegan and SEVERELY lactose intolerant, so I'd rather just emphasize "no whip" to be sure.

I can 100% understand being passionate about coffee, and the "education" is meant to benefit the customer and help with order accuracy. However, it comes off as rude and pretentious in MY opinion. Also, to me... the energy shifts as soon as he walks in the door. The workers definatley seem less comfortable when he is there. My dad specifically refuses to go here because he thinks the owner is a "jerk".

I'd rather just share my direct observations. I do think he believes he is just trying to do the best for staff and customers... but he does come off "prickly". I will still come because 1. I want to support small business, 2. The coffee and sandwich is good. However, it does make me think twice coming here.

Also, there are NO specific vegan options. The owner/staff is clear that they are unsure, which I very much appreciate. I'd rather him say he's not sure than bring something home that makes my boyfriend very sick. However, it would be nice that at least ONE thing be KNOWINGLY vegan there. Most coffee shops now have at least one vegan food option. We always have to make 2 stops because there is nothing my boyfriend can eat there and "the chew" (vegan resturant across the street) doesn't...

To be honest, I still love their food and normally I don't rate companies on customer service but when your the owner then I mean I have too.

Like I said the food is good. But god forbid your order is slightly different then the way it is on the menu, you get eye rolls and sighs from the owner. And honestly which is crazy to me but we've even gotten the eye roll because of how many things we ordered. Like seriously? We're spending money here at your business. My family spend a lot of money there, like $30 on a breakfast place? Like come on now. Keep your eye rolling till I at least walk away from the counter. My family and I go here maybe once every two months. So if your not a regular or not getting just one/two things, be careful for the attack of the eye rolling!

The food is good but we always peek on head in to see if the boss is there...

This place is our favorite! The employees are incredible. The food is absolutely amazing and so worth going there. Pastries are beyond expectations as well as the cooked food you order from the kitchen. Their breakfast burrito is a must try, one of the best ever! Additionally, their frozen drinks and coffee are so worth having.

Edited: After reading other comments, I wanted to add I here that I have a huge family. When I come to get take out it is usually for 5-7 of us. They know me now once they see me it will be a big order and David is always up for...