Victory Stores Inc — Local services in Vallejo

Very unhappy with my local Victory Surplus store today. I purchased a Carhart jacket as a Christmas gift for my son ($109+tax), along with a Ben Davis matching button up & pants (not a gift) which totaled $198 and some change. After less than an hour after my purchase, I returned to the store to exchange the pants & button up for a different brand (Dickies), which was much cheaper due to my younger son wanting the Dickies brand and not Ben Davis. I was informed of the return policy when I initially purchased the items. I inquired with the sales associate if he would make an exception on my return this one time and provide me with my change back, rather than store credit (store policy) due to me not finding any other items in the store I can use or purchase as gifts for Christmas. I also informed him I was a local resident, and due to the Christmas holidays the monies are most needed rather than store credit. The sales associate became upset & talked rudely saying he was just going to give me all of my money back, and this behavior was clearly understood through his facial mask he was wearing. I assumed it was for the items I was exchanging only (pants & button up), but he then further informed me that I could not keep any of my purchases, including the Carhart jacket that I purchased as a Christmas gift. He then refunded me my entire $198 and some change. I was just a little upset, but I have a high tolerance level and know how to control my peace in my life. But also I thought it just showed how inconsiderate this sales associate was during the holidays and the COVID-19 pandemic. And that I as a lifelong Vallejo resident chose to shop local, for items I know I can purchase at JCPenneys or other stores outside of my town, but I cannot receive decent customer service during these trying times in my own town...now that is just a shame because this sales associate represents a local surplus store that has been around way before I existed in this world. Luckily, I have a large family so I will be sending someone else into the store to purchase the same items and "Mr. Sales Associate" will never know my day is still great as well as my Christmas. So "Mr. Sales Associate", my tip to you today is just this...learn to practice tone & how you speak to people. I teach my children this...it's not what you say, it's how you say it and the tone of voice you use when you speak...Happy Holidays Mr. Sales Associate!!!!

12/22/2020 UPDATE: My 20-year old son went back to Victory Surplus a few hours after I experienced the above. When he approached the man in the back to assist with the clothes, he was informed they did not carry those sizes. He then spoke with a sales associate and was informed that his mother (myself) was disrespectful and yelling, so they were not going to sale him the items either. My son then stated that he is not his mother and further explained that he needed these items (pants/shirt) for the next day and their store was the only store that he could find them at. Another male associate in the back office then instructed the sales associate my son was speaking with, to just sale him the items. Overall, my son was able to purchase the items he needed. But I was a little upset that my son was further treated as such, based upon my actions as a totally separate customer earlier in the day. I ALSO WAS INFORMED THERE ARE NEW OWNER'S AT THIS ESTABLISHMENT...MAYBE SOME CUSTOMER SERVICE VIRTUAL SEMINARS AND GETTING TO KNOW LOCAL RESIDENTS WOULD BE A GOOD IDEA FOR...

Very excellent and one of the best military and tactical stores in the bay area and the area! I strongly recommend for anyone in the military who's stationed nearby like at Travis Air Force Base or Beale Air Force Base or anywhere in the state! I love their customer service and the workers who are deeply caring and motivated to help anyone who's looking for what they need! Recently I bought something that I need and the items I bought are very useful and helpful! The store has tons of military and tactical items that would greatly complete anyone's mission and the owner Ray is very welcoming and so reasonable and so fair! Their store policy works very well and the workers are very kind! I was recommended by a friend to come here and I do bring my friends who are visiting from other states and bases to come here! I can see why they have a very excellent business because they've been around the area for a long time and I deeply respect it so much which is why they're so successful! I'll always totally come back here whenever I'm in town and shop here for any military gear...

This is the best military surplus store in the Bay Area. It's huge, it's packed full of merchandise, they also have lots of outdoor & camping gear/equipment, their prices are fair & in addition to all of that, they also have a HUGE inventory of work wear/work clothes, including a HUGE inventory of FR work wear for guys who work in refineries etc. (Carhartt, Dickies etc.) , & finally, they also have an insane inventory of hiking boots, work boots (steeltoe & non steeltoe), & other types of shoes & sneakers too! It's a really nice & well organized store too. If you are looking for any of the type of items I mentioned, you should definitely check out this store. You...