Woodstock - Vermilion, OH — Restaurant in Vermilion

Food was good but when it came time to pay the bill everything went downhill. Outrageously over priced first of all. $27.50 for a 10" 5 topping pizza,$21.00 for a 12" 3 topping pizza,etc ...... They brought out our bill, which said $96.45! That was for 3 people. Realized they charged us twice for my son's sandwich so we got that taken off, then questioned the price of the pizzas. The topping prices were $3.00 each, which wasn't specified on the menu. The revised bill was $64.11. My daughter-in-law paid for her own because she felt bad about the cost. She paid $23. Any 2nd grader could figure out that $64.11-$23.00=$41.11. They gave me my portion of the bill and it was $59.45! Our server kept insisting it was correct. Really???? We asked to speak to the manager and expected him to make it right. He also insisted it was correct. My son tried to "do the math" on his phone and show him that it was, in fact, wrong. He wouldn't listen to what we were trying to say and then started yelling at us and telling us to get out!! He then pulled a handful of $1's from his pocket and literally threw it at my son! He said ,"I don't want your money, I just want to pay the correct amount". The guy kept yelling. He said he was the only cook there and didn't have time for people like us and that we needed to just GET OUT. When we got outside I checked my bank account and my debit card had been charged $59.45,not once,but TWICE! I didn't catch the manager's name but wow,he has no business dealing with other...

Crazy experience here today. Our bill for 3 people was $65 dollars, which was very high for what we received, but whatever. We decided to split the bill. The first party paid $23 dollars. When the second party went to pay the rest, it was still $60. That would bring us to paying them a total of $83, almost $20 higher than the initial total. We tried to explain this to the person cashing us out, but she could not fix it. She got the owner to come out and he told her what to do, but when she re totaled it, it was still $55. That still had us paying a total of $78 on a $65 dollar bill. When she went back to get the owner again he came out mad. He refused to listen when I tried to explain the problem. He kept interrupting and talking over me, then told me to "just spit it out", but continued to not let me speak. I didn't raise my voice at any point, but he just kept getting angrier and louder, seemed very much like the toxic head chef type. Eventually he was just yelling at me it front of a full restaurant, while still not understanding the problem because he refused to listen. Finally he just told me he "didn't have time for this" and yelled at us to leave the restaurant.

Just embarrassingly bad customer service, and ridiculous behavior from a grown adult.

I've never left a bad review for a local restaurant, but this was...

I am a long time customer who has patiently endured very slow service in the past. Now they have added outdoor seating with no kitchen expansion. We (4 adults and 3 children) went to Woodstock before 3rd Thursday, arriving at 5:50. We were seated immediately in the alley but they didn't take our food order until 6:20. At 7:20 we asked about our pizza and was told 5 more minutes. At 7:32 we were brought 2 pizzas that belonged to someone else. At 7:40 we told our waitress we had to leave. She told us about the constraints of their kitchen and that we still had 3 more orders ahead of us.We said that they should have told us how slow they would be when we first arrived and with a 6 yr, 2 yr, and 6 month old we simply couldn't wait any longer. She initially said we had to pay for our drinks ( all soft drinks out of a Coke dispenser) then said, "Forget it, just go". We began to leave when the irate owner ran into the alley and shouted at us, "You're paying for those drinks or I'm calling the police!" I have no problem paying my $10.50 drink bill but a little class and even expression of apology for the beyond SLOOOOOW service would have been nice. Enter at...