McDonald's — Restaurant in Vernon Hills

I ordered a crispy chicken sandwich and I got a spicy crispy chicken sandwich. Seems like anytime I order when the young man is there (with no name tag so I don’t know his name but he looks to be 18???), he always messes up my order. And his customer service is terrible. Include napkins with the purchase and listen to what the customer is saying in their order. Not only was the order rung up wrong but the lettuce and tomatoes and onions were just slapped on there where most of the lettuce was under the sandwich. Seems like when the older guy is there, the customer service is much better and items are given more neater and the orders are not messed up. The kid working there needs more training on listening, greeting, not just standing around and off in his own world. I’m sure there’s plenty he could be doing to work for the wage. Customers are coming there not only for the food that should be followed by a protocol but also...

STAY AWAY FROM THE MCDONALD'S @ HAWTHORN MALL VERNON HILLS IL THE MANAGER KATHY JANDA HAS AN EXTREMELY NASTY ATTITUDE & IS VERY ARGUMENTATIVE VISTED THAT MCDONALD'S LAST WEDNESDAY THE MANAGER INFORMED ME THAT SHE HAS THE RIGHT TO HAVE PEOPLE/CUSTOMERS ARRESTED BY MALL SECURITY JUST FOR ASKING FOR THE COMPLAINT LINE PHONE NUMBER & THE OWNER'S NAME (THAT LOCATION IS A FRANCHISE LOCATION) SAW A CUSTOMER INFORM KATHY JANDA THAT THEIR ORDER WAS INCORRECT KATHY SAID I GAVE YOU WHAT YOU PAID FOR LEAVE OR I WILL HAVE SECURITY REMOVE YOU FROM THE MALL I DON'T KNOW WHY A MCDONALD'S WOULD HAVE AN EMPLOYEE/MANAGER...

I have to this location many times, and the food consistently changes every time I am there. Also their customer service quality has went way down too. On this occasion I ordered a combo meal, but the cashier was not very fluent in the English language got the order wrong. I went back up to have it corrected, the cashier argued with me, saying that is how it was ordered. She was not wearing a cap, so I figured she was the manager. I will not be returning to this location if I see her working. This is in a mall, and there are...