Papa Johns Pizza — Restaurant in Versailles

UPDATE The terrible manager is no longer employed at this location due to several customer complaints. They did return my Papadough after a month or so and offered my family a free pizza and sent us an actual apology email not specific to our situation but specific to the fact that we had a poor experience. We have started ordering from here without any delivery issues thus far (4 deliveries)!

Worst costumer service I’ve seen in a long time. Called and said that my pizza was delivered to the wrong house and Greg the manager accused my family of trying to steal a pizza that we bought at a discount with our papadough!! Then it took 7 days for them to credit my account and never did get my papadough rewards back but I’ll not use their services again so it does not really matter to me! And they still can’t cut the pizza slices all the...

I recently ordered from Papa John's in Versailles, KY, and unfortunately, my experience left much to be desired. On 1/1/24, our order, including pizza, wings, and cheese sticks, was missing the extra marinara sauce we paid an additional $1.18 for. I contacted Dustin, who was initially helpful, assuring us a $10 discount on our next order.

However, when I called to place an order on 1/06/24 and Dustin was off, the store manager, Josh, refused to honor the promised $10 discount. Despite the inconvenience caused by their $1.18 mistake, I encountered unhelpful and inconsistent customer service from Josh. It's disappointing when a simple request for missing sauce turns into a hassle and highlights the need for improved customer service consistency at...

I have had a terrible experience three times in a row. While I understand problems occur, the last experience was the final one. I ordered pizza for delivery (32-42 minutes). An hour later, it was still showing as being prepared. When I called to inquire and say we probably just needed to cancel if it was going to be much longer, I was met with rude apathy, and it was cancelled- no apology or explanation. I didn’t cancel the others, and we just ate the cold pizza. I wasn’t interested in wasting my money for the third time. If you order from here, be sure to use carryout only. Two stars only because I did...