Dairy Queen — Restaurant in Victoria

The WORST DQ ever in Victoria. Ordered thru the app which I won't make that mistake again. The app didn't say if you had to go inside or outside so I assumed I could go thru the drive thru. The line was very long but I just had a radiation treatment at the hospital and didn't feel like going inside. When I got to the speaker outside they told me I had to pick up inside. I told the girl the app didn't specify that and now I was in a long line of cars in front and in back of me. I had to wait in line to get out of there. The girl only said I'm sorry. How hard would it have been for them to hand me my paid order thru the side window? They made me sit there till all the cars in front cleared out and then had to park in a full parking lot all the way to the back so I could go inside when I didn't feel well. I went inside and there was a long line there too. So I had to wait till every one ordered in front of me to tell them I had a mobile order. I have never seen such a disorganized fast food place in my life. Why not have a separate section for mobile order pick up instead of having ppl who ordered thru the app and have to go thru the long line of ppl first ordering. I waited close to 45 min when I could have just ordered thru the side window and been out in 15min. Ordering thru the app only makes it easier on them so all they have to do is hand you your paid order with their rude faces like they worked soo hard doing that. Of course you can about guess $26 of cold food and old fries. How exactly do you get old hard fries with a packed inside and outside full of customers? Rude...

I received the worst customer service while trying to place an order through the drive-thru. I was trying to ask a question about my food, and the girl was too busy being rude instead of answering my question. The manager Courtney, who was working, is a joke, too. After being told to pull around and my food would be brought to my car, I ended up having to go inside to get my food. While inside, I asked who was in charge of this place, and she responded with, "I'm the manager." For one I should've never had to go inside to get my food and not to mention my food was ready just sitting on the window with a manager and 2 employees standing there looking at the orders. The last that was parked in front of me waiting on get food too had to go inside to get her food. Courtney asked what was going on and how she was rude, like she doesn't know. I'm sure I'm not the only customer that has had this complaint because there's several people who are rude that work there. I told her what happened, and she responded with "I'll talk to her. I'm sure she did talk to her. She's a joke just like the employees that work there too. I will not be going back to this establishment...

Thank you for your response...educated employees is the end goal to ensure those with disabilities are treated with care and respect and I appreciate your plan to retrain your employees

I hate to leave a bad review because the food is good. However, my daughter visited with her service dog. Manager asked for vest and paperwork. Vests are not required by ADA law and paperwork is a scam. She caused undue anxiety. When I calmly went to talk to her later simply to explain the law and how she can ask only two questions she refused to listen and kept arguing about the health department and other guests complaining (which I didn’t see anyone say anything. The dog was quietly under the table as trained). She simply does not care about the law or the undue anxiety and tension she caused. I also explained that she can deny a service dog if they are misbehaving and as far as other guests go she can simply explain the law and how they will not discriminate against someone who has a service dog. She also told me we could use...